Learnings from Successful Global Business Process Outsourcing Deals

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Supply-Side Research Sources
    • Demand-Side Research Sources
• Situation Overview
  • Buying Drivers and Selection Criteria
    • Delivery of Cost Savings
    • Creative and Flexible Client Venturing and Partnering
    • Completeness of the Business Process Outsourcing Vision
    • Figure: Four Essential Buying Criteria
    • Delivery of Business Process Redesign and Management
    • Global Delivery Capabilities
    • Optimising Existing Investments
    • Governance and Control Mechanisms
    • Change Management
  • What Prompted Unilever to Ink the Largest-Ever Human Resources Business Process Outsourcing Deal with Accenture in 2006 - A Case Study
    • An Overview
    • Contract Highlights
    • Human Resources Transformation at Unilever
    • Establishing Baseline
    • Business Case
    • Downselect
    • Accenture: Delivering the Vision
• Future Outlook
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Synopsis