Australia and New Zealand Customer Relationship Management Applications 2007-2011 Forecast and Analysis

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Vendor-Level Data Collection
    • IDC Demand-Side Research
    • Market Forecast Methodology
      • The Forecast Process
• Situation Overview
• Figure: Australia/New Zealand Customer Relationship Management Revenue by Functional Market, 2006
• Figure: Australia Customer Relationship Management Revenue by Company Size, 2005 and 2006
• Figure: New Zealand Customer Relationship Management Revenue by Company Size, 2005 and 2006
  • Trends and Developments
• Future Outlook
  • Customer Relationship Management Market Drivers
    • Small and Medium-Sized Businesses
    • Software as a Service
    • Customer Service
    • Standardisation/Flexibility
    • Vertical Specialisation
  • Customer Relationship Management Market Inhibitors
    • Skills Shortage
    • Channel Relationships
    • Change Management Initiatives
  • Forecast and Assumptions
    • Customer Relationship Management Market Forecast, 2007-2011
    • Table: Australia and New Zealand Customer Relationship Management Revenue, 2006-2011 (US$M)
    • Forecast Assumptions
    • Table: Key Forecast Assumptions for the Australia and New Zealand Customer Relationship Management Applications Market, 2007-2011
  • Market Context
  • Table: Australia and New ZealandCustomer Relationship Management Applications Revenue, 2006-2011: Comparison of April 2007 and October 2007 Forecasts
  • Figure: Australia and New Zealand Customer Relationship Management Revenue Forecast, 2006-2011: Comparison of April 2007 and October 2007 Forecasts
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis