Abstract
This IDC study focuses on the key ways by which outsourcing vendors utilize
benchmarking to improve their ability to effectively price and win business.
"Benchmarking may be the most contentious issue in outsourcing today. It can
act as a leverage for positive change in the relationship but also create
tension and play a role in alienating outsourcing advisory firms and vendors.
The use of internal benchmarking is even being debated inside most outsourcers.
Companies such as IBM, CGI, HP, and EDS are grappling with the value of and how
to use price benchmarking to be more competitive and win more business." - Mark
Schrutt, research manager, Outsourcing Services
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