How We Compare: The Use of Price Benchmarking by Outsourcing Vendors

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
• Figure: The Types of Benchmarking
• Situation Overview
  • Introduction
  • The History of Benchmarking
  • Figure: Vendors' Use of Price Benchmarking
  • Figure: Sources Used to Evaluate Outsourcing Service Providers
  • Internal Benchmarking in Today' s Outsourcing Organizations
  • Table: The Use of Benchmarking by Outsourcing Vendors
  • Pricing Deals to Win
  • Minimizing the Loss: The Use of Benchmarking by Account Teams
    • Renegotiations and Renewals
    • Contractual Benchmarks
  • The Use of Benchmarking by Product Development
  • Summary of the Use of Benchmarking
• Future Outlook
• Essential Guidance
  • Advice for Clients
  • Advice for Outsourcing Vendors
• Learn More
  • Related Research
  • Appendix: Benchmarking Defined
    • Why Do Outsourcing Clients Benchmark?
    • Figure: Historical Mainframe Outsourcing Price Range (Raw Data)
    • The Process
    • Figure: The Benchmarking Process
  • Synopsis