In the Mind of the Outsourcing Customer: IDC's Annual Outsourcing Survey 2007

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Data Collection
    • Data Analysis
• Situation Overview
  • Introduction
  • Survey Findings
    • Demographics of Respondents
      • Respondents by Company Size
      • Figure: Respondents by Company Size
      • Respondents by Verticals
      • Figure: Respondents by Verticals
    • Outsourcing Trends in 2007
      • Drivers/Benefits of Outsourcing
      • Figure: Drivers/Benefits of Outsourcing
      • Figure: Drivers/Benefits of Outsourcing by Company Size
      • Figure: Drivers/Benefits of Outsourcing by Vertical
      • Pitfalls/Risks of Outsourcing
      • Figure: Pitfalls/Risks of Outsourcing
      • Figure: Pitfalls/Risks of Outsourcing by Company Size
      • Figure: Pitfalls/Risks of Outsourcing by Vertical
      • Level of Outsourcing Within IS Areas
      • Figure: Current Level Of Outsourcing - <500 Employees
      • Figure: Current Level Of Outsourcing - 500+ Employees
      • Importance of Attributes in an Outsourcing Relationship
      • Table: Important Attributes in an Outsourcing Relationship
      • Perceived Value Received from Outsourcing Provider
      • Figure: Value Received from Outsourcing Provider
      • Top of Mind Awareness of Outsourcing Service Providers
      • Figure: Top of Mind Awareness 0f Outsourcing Service Providers
• Future OutlooK
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Synopsis