Managing IT Service Demand: Best Practices for Infrastructure Executives

Abstract

This IT Management Service report outlines IT service demand management best practices for infrastructure executives in technology, chargeback, and process practices. "Infrastructure executives are under pressure to deliver innovative IT services with less budget, reduced head count, and rising business demands," states Stephen Elliot, director in the IT Management Service. "Infrastructure executives must increasingly consider how to manage the demand of IT services more effectively across pre- and postproduction teams with process standardization as a foundation."