Unified Communications and VoIP: Comparison of Customer Demand for Support Services

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Respondents
    • Interviews
    • Questionnaire
    • Survey Schedule
    • Weighting
• Situation Overview
• Figure: Status of the IP PBX Environment
• Figure: Status of the Unified Communications Environment
• Figure: Description of Unified Communications
• Future Outlook
  • VoIP Support Services Opportunities
  • Figure: Current and Planned Support for IP PBX
  • UC Support Services Opportunities
  • Figure: Current and Planned Support for Unified Communications Environment
• Essential Guidance
  • Develop Partnerships with Various Technology Vendors
  • Recognize the Importance of Support Tools
  • Leverage Strength and Reputation in IT Infrastructure Support
• Learn More
  • Related Research
  • Synopsis