Japan Business Outsourcing 2007-2011 Forecast Update

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Services Market Definitions
    • What Are Services?
    • Services Market Size
    • Foundation Markets
    • Table: IDC Services Market: Foundation Market Definition Map
    • Business Services Market Definitions
    • Figure: IDC Business Services Markets
    • Business Outsourcing Market Definitions
    • Figure: IDC Business Outsourcing Market Map
      • Business Process Outsourcing (BPO)
      • Processing Services
      • Distinctions Between Business Process Outsourcing and Processing
      • Business Functions
        • Horizontal Versus Vertical
  • Executive Summary
• Situation Overview
  • Economy
  • Table: Japan Major Economic Indicators, 2001-1H07
    • Japan Companies
    • Figure: Semiannual Business Revenue, HR Costs, and Sales Management Cost Trends, 1H02-1H07
    • Employment Situation by Employment Type
    • Table: Changes in Number of Employees by Employment Style, 2003-1H07
    • Employment Situation
    • Figure: Employment Situation by Employment Style, August 2002-August 2007
    • Figure: Employment Situation by Employment Type, August 2002-August 2007
    • Corporate Service Trends
    • Table: Business Services Revenue Trends, March 2005 Term to March 2008 Term
    • Table: Corporate Service Price Index, 2002-2007
  • IDC Surveys
    • Business Issues
    • Figure: Japan CIO Survey: Business Issues
    • BPO Implementation
    • Figure: BPO Services Implementation Rates
    • Figure: F&A BPO Services Implementation Rates
    • Figure: HR BPO Services Implementation Rates
    • Figure: Customer Care BPO Services Implementation Rates
    • Figure: Procurement BPO Services Implementation Rates
    • Figure: BPO Services Implementation Rates: Overall and Companies With at Least 1,000 Employees
    • Expectations and Concerns on BPO
    • Figure: Results Expected from BPO Services by Company Size
    • Figure: Concerns about the Use of BPO Services
  • Japan Business Outsourcing Market Trends
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions for the Japan Business Outsourcing Market, 2007-2011
  • Table: Japan Business Outsourcing Investment Forecast by Segment, 2006-2011
  • Figure: Japan Business Outsourcing Investment Forecast, 2006-2011
  • Figure: Japan Business Outsourcing Investment Growth Forecast by Segment, 2006-2011
  • Market Context
  • Table: Japan Business Outsourcing Investment Forecast Comparisons: October 2007 and April 2007, 2006-2011
  • Figure: Japan Business Outsourcing Investment Forecast Comparisons: October 2007 and April 2007, 2006-2011
  • Market Trends by Segment
    • Japan HR Business Outsourcing
    • Figure: Japan HR Business Outsourcing Investment Forecast, 2006-2011
    • Japan Customer Care Business Outsourcing
    • Figure: Japan Customer Care Business Outsourcing Investment Forecast, 2006-2011
    • Japan F&A Business Outsourcing
    • Figure: Japan F&A Business Outsourcing Investment Forecast, 2006-2011
    • Japan Procurement Business Outsourcing
    • Figure: Japan Procurement Business Outsourcing Investment Forecast, 2006-2011
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Definitions
    • Human Resource Business Outsourcing
    • Customer Care Business Outsourcing
    • Finance and Accounting Business Outsourcing
    • Procurement Business Outsourcing
  • Synopsis