Worldwide VoIP Support Services 2008-2012 Forecast

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Market Sizing Methodology
    • Survey Methodology
      • Respondents
      • Interviews
      • Questionnaire
      • Survey Schedule
      • Weighting
    • Historical Market Data Methodology
    • Table: Exchange Rates, 2003-2007 (%)
  • Definitions
    • Gateway
    • IP PBX System
    • IP PBX Line/Seat
    • IP Telephones
    • IP Trunking
    • Private Branch Exchange
    • VoIP Standards
• Situation Overview
  • Nature of the VoIP Market and Support Services
  • Nature of the VoIP Networking Support Services Market
  • Figure: IP PBX System Support Strategies
  • Figure: Plans to Support IP PBX System Internally by Company Size
  • Figure: Reasons Customer Will Support IP PBX System Internally
  • Figure: Reasons Customer Will Support IP PBX System Internally by Company Size
  • Figure: Current and Future Plans for Vendor Support Packages
  • Figure: Reasons Customer Selected the Vendor for Support
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions for the Worldwide VoIP Support Services Market, 2008-2012
    • VoIP Equipment and Support Services Forecast
    • Table: Worldwide IP PBX Equipment Shipments and Revenue, 2007-2012
    • VoIP Support Services Revenue
    • Table: Worldwide VoIP Support Services Spending, 2007-2012
  • Market Context
  • Table: Worldwide VoIP Support Services Spending, 2005-2012: Comparison of 2006 and 2008 Forecasts ($M)
  • Figure: Worldwide VoIP Support Services Spending, 2005-2012: Comparison of 2006 and 2008 Forecasts
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis