Best Practices in Sales Performance Improvement: The Changing Nature of Inside Sales

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Executive Summary
  • Defining Inside Sales
  • Methodology
• Situation Overview
  • Introduction
  • Figure: Distribution of Direct Sales Resources
  • Figure: Allocation of Inside Sales Staff
  • The Changing Role of Inside Sales
    • Standing on Firm Ground
    • Inside Sales: It' s All about Efficiency and Effectiveness
    • Building a Powerful Organization
• Future Outlook
  • The Evolution Continues
  • Opportunities
• Essential Guidance
  • Actions to Consider
  • Critical Success Factors
  • Strategies
• Learn More
  • Related Research
  • Synopsis