Abstract
This IDC study highlights the main findings of a survey conducted on the topic
of client management. IDC fielded the survey in 2007 and interviewed 150 IT
executives from across Europe and asked questions about infrastructure
spending, vendor solutions, and client management usage and effectiveness.
"Driven by increasing concerns over security, compliance, and IT complexity,
client management is an issue which is not only on the minds of IT
infrastructure executives, but also IT directors, CIOs, and business
stakeholders," said Matthew McCormack, consultant, European Systems Group.
"Client management tools and practices are widespread but enterprises continue
to face big challenges in gaining real value and savings because of high
integration costs and suboptimal tool success rates."
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