Abstract
This IDC study presents findings from IDC' s Asia/Pacific (Excluding Japan)
Enterprise Communications Survey, 2007. IDC surveyed CIOs and IT managers from
1,218 enterprises in Australia, Hong Kong, India, Indonesia, Korea, Malaysia,
the PRC, the Philippines, Singapore, Taiwan, and Thailand. Based on the
findings, this study analyses the enterprises' usage and adoption trends
related to enterprise telephony and unified communications (UC) in the
Asia/Pacific (Excluding Japan) or APEJ region.
"IDC' s survey findings reveal that 58% of the enterprises in APEJ that
currently have traditional PBX and key telephone systems want to replace them
in 1-2 years. These enterprises will provide an upsell opportunity for UC
vendors and their partners," says Shalini Verma, research manager,
Telecommunications Research, IDC Asia/Pacific. "Enterprises adopting UC
solutions will base their buying decision on cost of the solution as well as
comprehensive technical support. As UC solutions impact a variety of systems,
applications, and devices, enterprises expect the UC suppliers to play a bigger
role throughout the solution life cycle."
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