Worldwide and U.S. Customer Care BPO Services 2008-2012 Forecast and Analysis

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Historical Market Values and Exchange Rates
    • Table: Exchange Rates, 2003-2007 (%)
• Situation Overview
  • Introduction
  • Assess Current Situation
• Future Outlook
  • Forecast and Assumptions
    • Worldwide Market Review
    • Table: Worldwide and U.S. Customer Care Services Revenue, 2007 and 2012 ($M)
    • Table: Key Forecast Assumptions for the Worldwide Services Market, 2008-2012
    • Worldwide Contact Center Services: Market Forecast by Service Offering
    • Table: Worldwide Customer Care Services Revenue by Service Activity, 2007-2012 ($M)
      • Forecast in Review
      • Outsourcing Services
      • Consulting Services
    • Worldwide Customer Care Services: Market Forecast by Region
    • Table: Worldwide Customer Care Services Revenue by Region, 2007-2012 ($M)
      • Americas
        • Regional Supply Dynamics
      • Asia/Pacific
        • Regional Supply Dynamics
      • EMEA
        • Regional Supply Dynamics
    • Worldwide Customer Care Services: Interaction Services by Service Activity
      • Service Activities
      • Table: Worldwide Customer Care Interaction Services Revenue by Service Activity, 2007-2012 ($M)
      • Campaign Mix
      • Revenue by Service Activity, 2007
    • U.S. Customer Care Services: Market Forecast by Service Offering
      • Forecast in Review
      • Table: U.S. Customer Care Services Revenue by Service Activity, 2007-2012 ($M)
    • U.S. Customer Care Services: Interaction Services by Service Activity
      • Service Activities
      • Table: U.S. Customer Care Interaction Services Revenue by Service Activity, 2007-2012 ($M)
      • Campaign Mix
  • Market Context
    • Revenue by Service Activity, 2008 and Beyond
    • Table: Worldwide Customer Care Services Revenue, 2005-2012: Comparison of March 2007 and May 2008 Forecasts ($M)
    • Figure: Worldwide Customer Care Services Revenue, 2005-2012: Comparison of March 2007 and May 2008 Forecasts
• Essential Guidance
  • The Opportunity for Customer Care Service Firms
• Learn More
  • Related Research
  • Synopsis