Managed Print Services: What Australia End Users Want

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • Australian Businesses' Current Approach to Managing Printing and Imaging Environment
  • Figure: Businesses' Management of Printing and Imaging Infrastructure
  • Users' Objectives of Deploying Managed Print Services
  • Figure: Objectives of Deploying Managed Print Services
    • How Much Cost Reduction Do Businesses Expect from Managed Print Services?
    • Figure: Cost Reduction Expectation from Managed Print Services
  • Adopters of Managed Print Services: What Do They Say?
    • How Recent Is Australian Businesses' Outsourcing of Printing and Imaging Requirements?
    • Figure: Maturity of Adoption of Managed Print Services
    • What Are the Most Commonly Outsourced Printing and Imaging Functions?
    • Figure: The Most Commonly Outsourced Printing and Imaging Functions
    • Which Payment Structures Do Managed Print Service Customers Use?
    • Table: Managed Print Service Payment Structures Used by Australian Businesses
    • Who Are the Preferred Service Providers?
    • Figure: Preferred Service Providers
    • What Problems Do End Users Experience With Managed Print Services?
    • Figure: Instances of Problems Experienced With Managed Print Services
    • Figure: Common Problems Experienced with Managed Print Services
    • How Satisfied Are End Users With Their Managed Print Service Arrangements?
    • Figure: Adopters' Overall Satisfaction With Deployment of Managed Print Services
• Future Outlook
  • Non-Adopters of Managed Print Services: What Do They Say?
    • Would Non-Adopters Be Willing to Consider Managed Print Services in the Future?
    • Figure: Non-Adopters' Attitude Towards Managed Print Services
    • Which Key Concerns of Non-Adopters of Managed Print Services Should Vendors Strive to Address?
    • Figure: Perceived Obstacles to Managed Print Service Implementation
• Essential Guidance
• Learn More
  • Related Research
  • Definitions
    • Managed Print Service
  • Synopsis