The Move to Voice and Data Covergence Among Western European SMBs - an IDC Survey

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
  • Definitions
    • Vertical Markets
    • Voice and Data Convergence
      • Voice over IP
      • IP PBX System
      • IP Trunking
      • PC-based
      • Voice over Broadband (VoBB)
      • IP-PBX (Managed Services on Site)
      • Hosted IP PBX
      • Shared IP Centrex
      • Hosted Voice Features
• Situation Overview
  • Developments in the Supply Side
  • Voice and Data Convergence Adoption in the SMB Market: Survey Results
  • Table: Western Europe SMBs, Adoption of VoIP Solutions by Company Size, Country, and Vertical Market (% of Companies)
  • Table: Western Europe SMBs, Most Prevailing Status of Adoption of a VoIP Solution in the Organization by Company Size, Country, and Vertical Market (% of Companies)
• Future Outlook
  • Voice and Data Convergence Expected Adoption in the SMB Market: Survey Results
  • Table: Western Europe SMBs, Expected Most Prevailing Status of Adoption of a VoIP Solution in the Next 12 Months, by Company Size, Country and Vertical Market (% of Companies)
  • Table: Western Europe SMBs, Key Benefits/Expected Benefits of a VoIP Solution by Company Size, Country and Vertical Market (% of Companies)
  • Table: Western Europe SMBs, Satisfaction With Respect to the Key Benefits of a VoIP Solution by Company Size, Country and Vertical Market (% of Companies)
  • Table: Western Europe SMBs, Key Obstacles to the Adoption of a VoIP Solution by Company Size, Country and Vertical Market (% of Companies)
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis