Consumer VoIP Services in Western Europe - Players, Successes, and Mistakes

Abstract

IDC believes that the consumer VoIP market in Europe will continue to grow rapidly in the short to medium term, but in a far from uniform way.

"This study illustrate the complexities of how services evolve differently depending a combination of the business models selected, local competitive situations, and the competence with which services are deployed," said Angela Salmeron, research manager for IDC' s European Telecommunications service.

This report uses the experiences of Telio, Skype, KPN, and France Telecom/Orange to offer opinions on how the consumer VoIP market in Western Europe will evolve in the future, and summarizes some of the lessons that can be learned from their experiences.