Abstract
This IDC study provides vendors, whether services or technology, with an
overview of market feedback on customer buying patterns when it comes to what
is labeled as "transformation," and, in particular, transformation as part of
outsourcing/managed services engagements. This study, which interviewed both
LOB and IT executives on the same set of factors, highlights key market trends
around transformation as related to such issues as the optimal sequence of
transformation, drivers and challenges as related to transformation, and type
of transformation they prefer to pursue in the next couple of years. This study
also provides vendors with key steps that they need to consider when looking to
offer transformational services as part of outsourcing opportunities.
"Traditional outsourcers looking to offer transformational types of services to
customers that want to outsource need to consider the requirements of embedding
transformation as part of an outsourced deal, understand the impact of
transforming their customers to newer technology models, and look toward
transforming their own businesses with the focus on building outsourced
businesses using newer service models such as SaaS and cloud computing," said
David Tapper, IDC Program VP, Outsourcing, Utility, and Offshore Services.
"While there will be considerable opportunities to provide transformational
services as part of outsourcing engagements, those players that simultaneously
build a long-term strategy to change their own business models to align with
the shift to newer utility-based service models will be better positioned for
long-term growth."
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