IT Infrastructure Library: Offerings and Choices

Abstract

This IDC study presents the results and analysis of IDC' s Asia/Pacific (Excluding Japan) Software Exclusive Survey 2008, conducted among 1,087 participants across the key countries in Asia/Pacific (excluding Japan) or APEJ, particularly Australia, Korea, the People' s Republic of China (PRC), and India. The findings of the survey, as discussed in this study, provide insight into the current awareness level, adoption trends, and future outlook on small and medium-sized businesses (SMBs) and large enterprises in different APEJ markets for IT Infrastructure Library (ITIL) as a best practice. The findings outline an encouraging trend for SMBs as they start to show more awareness of and weight for ITIL adoption. The PRC and India are driving the adoption trends compared with Australia and Korea, probably due to varying levels of IT maturity within these key countries.

"As IT begins to take on more pillar roles in APEJ businesses, the complexity of the IT environment scales with it, resulting in the need to better manage resources and streamline the processes involved where IT meets business," says Adren Lim, market analyst, Software, IDC Asia/Pacific. "As such, ITIL should prove its worth when addressing cost efficiency, improved productivity, and risk management elements," he adds.