Abstract
This IDC study discusses the adoption of open source (OS) enterprise resource
planning (ERP), and customer relationship management (CRM) in Asia/Pacific
(excluding Japan) or APEJ. Detailed analysis is done on OS ERM and CRM vendors
in the APEJ region along with their market, product, and partner strategy. The
study includes the results of IDC' s Asia/Pacific Small and Medium-Sized
Business Study, 2008 highlighting the adoption of OS ERM and CRM software
across the various countries and verticals in the region.
"OS ERM and CRM is an emerging market in APEJ with majority of vendors
operating through partners and VARs in the region," says Ridhi Sawhney, market
analyst, IDC Asia/Pacific. "No vendor lock-in and access to the source code and
OS network act as valuable assets for the end users. Australia, Singapore, and
Thailand have, to an extent, adopted OS ERM and CRM as compared with the rest
of the countries in the region. The maturity of OS infrastructures is leading
adoption to occur, starting with Linux at the base and then further up the
technology stack to the application layer.".
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