Beyond the Quadruple Play: Networking, Convergence, and Customer Delivery

Service provider organizations have experienced the high costs and disruptions caused by customer churn, since users usually go with better service deals from competitive providers. Packaging multiple services onto a single customer-friendly bundle has actually led to positive results, including customer loyalty to service packages and a highly reduced churn rate. In addition, networks can deliver more efficient converging services, thus yielding a double win for providers as customer retention is increased and operating costs are better managed. Beyond the Quadruple Play: Networking, Convergence, and Customer Delivery will cover all topics related to strategies and experiences on quad-play service design and delivery.