Abstract
Who' s Winning In The Race For The Global Contact Center Market?
Key Findings from the Report
- Annual worldwide manufacturer revenues (hardware, software and licenses)
are approaching $2.9B annually, exceeding previous forecasts.
- North American market leads all others but year over year volume growth is
flat.
- Avaya leads all vendors in all regions (except Canada) with 31.5% of
global revenues, followed by Genesys and Nortel.
Report Coverage
- Global coverage - US, Canada, APAC, CALA and EMEA
- Shipment (agents and systems) by size category by manufacturer and region
- Revenues by manufacturer by region
- Shipment information on 13 major manufacturers
- Market share by agents, systems and revenues for each region.
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