Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are beginning to evolve in anticipation of converged network operations. Carriers are looking for solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, and extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers?including the industry downturn and its impact on OSS investments?by analyzing billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management.
Insight describes the strategies of domestic and international wireline and wireless carriers, cable MSOs, and ISPs to illustrate the larger picture of how expenditures are allocated to OSSes and related professional services during the forecast period. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.
Market Segmentation
Geographic Segmentation
- North American
- Asia/Pacific
- Europe/Middle East/Africa
- Latin America/Caribbean
Carrier Segmentation
- North American
- North American ILEC
- North American CLEC
- North American IXC
- North American Cable MSO
- North American Wireless
- Asia/Pacific
- Europe/Middle East/Africa
- Latin America/Caribbean
- OSS Sales Revenue by Service Type
- Broadband Wireline
- Broadband Wireless
- Narrowband Wireline
- Narrowband Wireless
- OSS Expenditure Distribution - By Region
- Billing
- Customer Care
- Planning/Engineering
- Provisioning/Inventory
- Trouble Repair
- Network Management
- Business Management
- Workforce Management
- OSS Expenditure Distribution - By Service Type
- Billing
- Customer Care
- Planning/Engineering
- Provisioning/Inventory
- Trouble Repair
- Network Management
- Business Management
- Workforce Management
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