Operations Support Systems (OSS) 2005-2010

Table of Contents

Chapter I EXECUTIVE SUMMARY

1.1 OSS Markets Background

1.2 OSS Market Opportunities

Chapter II DEFINITIONS AND OVERVIEW

2.1 OSS Defined

2.1.1 Application Software

2.1.2 Middleware

2.1.3 Hardware

2.1.4 Professional Services

2.1.5 Definitions Summary

2.2 Worldwide Overview

2.2.1 United States: The Breakup of the Bell System

2.2.1.1 The Telecommunications Act of 1996

2.2.1.2 The Telecom Crash of 2000-2001

2.2.2 Rest of the World

2.2.2.1 Liberalizing the Telecom Infrastructure

2.2.2.2 Technology Adoption and the Telecom Crash

2.2.3 Worldwide Wireless: New Opportunities

2.3 Operations Support Applications

2.3.1 Business Operations Support

2.3.1.1 Customer Care

2.3.1.2 Service Orders

2.3.1.3 Billing Mediation

2.3.1.4 Rating

2.3.1.5 Billing

2.3.2 Network Operations Support

2.3.2.1 Engineering and Planning

2.3.2.2 Provisioning

2.3.2.3 Trouble Repair

2.3.2.4 Network Management

2.4 OSS Market Structure

2.4.1 OSS Vendor Market History

2.4.2 Types of OSS Vendors

2.4.3 OSS Partnership Structures

Chapter III MARKET TRENDS

3.1 Common OSS Trends

3.1.1 New Services and the IP Infrastructure

3.1.2 Providing Network Security

3.1.3 Reliable VoIP and Real-Time Interactive Services

3.2 Domestic Trends

3.2.1 Local Services Competition

3.2.1.1 ILEC Resale and Network Unbundling

3.2.1.2 ILEC Bypass

3.2.2 Interconnection

3.2.2.1 Telecommunications Management Network Standards

3.2.3 Changes in Network and Service Management

3.2.4 The TeleManagement Forum, NGOSS, and eTOM

3.3 International

3.4 Wireline Carrier Trends

3.5 Wireless Carrier Trends

3.5.1 The US Led but Now Follows

3.5.2 Wireless Growth Continues

3.5.3 2.5G & 3G Services Emerge

3.5.4 Price Competition and New Services

3.5.5 Wireless Access Network Trends

3.5.6 End-to-End IP Connectivity and ?gSmartphones?h

3.5.7 Implications for Wireless OSSes

3.5.7.1 Migration from 2G to 2.5G

3.5.7.2 Migration from 2.5G to 3G

3.5.7.3 Other Spending Trends

3.5.7.4 The Impact of Wireless LANs

3.5.7.5 Wireless Local Number Portability (LNP)

3.6 Cable TV Trends

3.7 Major Technology Trends

3.7.1 Optical Transmission and Network Management

3.7.2 Object Orientation

3.8 Internet Trends

3.8.1 IP Telephony and Enhanced IP Services

3.8.2 IP-Based Virtual Private Networks

3.9 Emerging OSS Opportunities

Chapter IV OSS CUSTOMER MARKETS

4.1 Customer Requirements

4.2 Domestic Wireline Market Needs

4.2.1 Instant Return-On-Investment (ROI)

4.2.2 ENUM

4.2.3 OSS Interconnection

4.2.4 Monitoring Network Quality

4.2.5 Outsourcing/Demand for Application Services

4.2.6 Customer-Centric Market Differentiation

4.2.7 Creative Asset Utilization

4.2.8 Changing Internet Access Strategies

4.2.9 Broadband Network Management

4.3 Domestic Wireless Market Needs

4.3.1 Coping with Wireless Carrier Convergence

4.3.2 Reducing Customer Churn Rates

4.3.3 Maintaining Network Reliability and Quality

4.3.4 Meeting Wireless Number Portability FCC Mandate

4.3.5 Reducing Fraud in Voice and Data Environments

4.3.6 Collecting Revenues from Intercarrier Billing

4.4 International Wireline Market Needs

4.5 International Wireless Market Needs

4.6 Cable TV Service Provider Market Needs

Chapter V OSS VENDORS

5.1 Overview

5.2 Representative Vendors

5.2.1 ACE*COMM

5.2.2 AdventNet, Inc.

5.2.3 Agilent Technologies, Inc.

5.2.4 Amdocs, Ltd.

5.2.5 Bridgewater Systems

5.2.6 CoManage

5.2.7 Concord Communications, Inc.

5.2.8 Convergys Corporation

5.2.9 Core Networks Inc.

5.2.10 Harris Corporation

5.2.11 Intec Telecom Systems (acquired Digiquant)

5.2.12 Lightbridge, Inc.

5.2.13 Lucent Technologies, Inc.

5.2.14 Monfox

5.2.15 Motorola

5.2.16 Nortel

5.2.17 Siebel Systems, Inc.

5.2.18 Syndesis

5.3 Product Fit

5.3.1 Representative Vendor Products ? By ITU?fs TMN Operations Model

5.3.2 Representative Vendor Products ? By TMF?fs eTOM/NGOSS Operations Model

5.4 Vendor Survey Results

5.4.1 Expectations of Industry Trends

5.4.1.1 OSS Sales Expectations by OSS Type

5.4.1.2 OSS Sales Expectations by Service Domain

5.4.1.3 Favored Method to Support New Services

5.4.2 Vendor Sales Results

Chapter VI MARKET FORECAST

6.1 Introduction

6.2 Methodology

6.2.1 Market Analysis Structure

6.2.2 OSS Application Categories

6.2.3 Addressable Market Methodology

6.2.4 Methodology Algorithm

6.2.5 Forecasting Model Enhancements

6.3 Global Forecasts

6.4 North America

6.4.1 Wireline

6.4.2 Wireless

6.4.3 Broadband

6.4.4 Professional Services

6.5 International

6.5.1 Wireline

6.5.2 Wireless

6.5.3 Broadband

6.5.4 Professional Services

6.6 Europe/Middle East/Africa

6.6.1 Wireline

6.6.2 Wireless

6.6.3 Broadband

6.6.4 Professional Services

6.7 Asia/Pacific

6.7.1 Wireline

6.7.2 Wireless

6.7.3 Broadband

6.7.4 Professional Services

6.8 Latin America/Caribbean

6.8.1 Wireline

6.8.2 Wireless

6.8.3 Broadband

6.8.4 Professional Services

Appendix GLOSSARY

Table of Figures

Chapter I

• I-1 TMNs Weakness is Addressed by eTOM
• I-2 Total Worldwide OSS Sales Revenue, 2005-2010 ($Millions)

Chapter II

• II-1 Operations Support System Dataflow
• II-2 Business Operations Systems Dataflow
• II-3 Network Management Systems

Chapter III

• III-1 Service Provider Goal Hierarchy
• III-2 DSL Service Provisioning Steps for ILECs and CLECs
• III-3 TMN Logical Layer Architecture
• III-4 Types of TMN Interfaces
• III-5 Enhanced Telecom Operations Map (eTOM)
• III-6 Operations component of the eTOM Framework
• III-7 Wireless Penetration as a % of Population in Selected Regions
• III-8 US Wireless Subscriber Forecast, Analog vs. Digital, 1999-2004
• III-9 Wireless Upgrade Paths
• III-10 Worldwide Subscribers to Wireless Services, 2005-2010 (Millions)
• III-11 Average Monthly Local Bill (June to June) in the US, 1988-2004
• III-12 Wireless Access Network Topologies, Channelized vs. Packetized
• III-13 HFC Architecture
• III-14 SONET/SDH vs. WDM Expansion
• III-15 Voice over IP Network Architecture

Chapter IV

• IV-1 Methods Used to Send CLEC Orders to ILEC Systems, 2000
• IV-2 E-Bonding Between a CLEC?fs and ILEC?fs OSSes and Databases

Chapter V

• V-1 Vendor Sales by Region and Carrier Type
• V-2 Vendor Sales by Region
• V-3 Vendor Sales by OSS Services Support
• V-4 Vendor Sales by OSS Type

Chapter VI

• VI-1 Components of IT Budget in 2005
• VI-2 OSS Component Mix, 2005 and 2010
• VI-3 Global Carrier Revenue Distribution by Region, 2005 and 2010
• VI-4 Global Carrier Revenue Distribution, Wireline vs. Wireless, `05 and `10
• VI-5 Total Worldwide OSS Sales Revenue, 2005-2010 ($Millions)
• VI-6 Worldwide OSS Sales Distribution by Region, 2005 and 2010
• VI-7 Total North American OSS Sales Revenue, 2005-2010 ($Millions)
• VI-8 North American Wireline OSS Sales Distribution by Customer Segment
• VI-9 North American Broadband OSS Sales Distribution by Customer Segment
• VI-10 Total International OSS Sales Revenue, 2005-2010 ($Millions)
• VI-11 International Wireline OSS Sales Distribution by Region, 2005 and 2010
• VI-12 International Wireless OSS Sales Distribution by Region, 2005 and 2010
• VI-13 International Broadband OSS Sales Distribution by Region, 2005 and 2010
• VI-14 Total Europe/Middle East/Africa OSS Sales Revenue, 2005-2010
• VI-15 Total Asia/Pacific OSS Sales Revenue, 2005-2010 ($Millions)
• VI-16 Total Latin America/Caribbean OSS Sales Revenue, 2005-2010 ($Millions)

Table of Tables

Chapter II

• II-1 OSS Definitions Summary
• II-2 ILEC Regulatory Checklist
• II-3 RBOC Filing Status for Offering LD Services Within Local Op. Regions

Chapter III

• III-1 MSO Revenue by Service Type, 2005-2010 ($Millions)
• III-2 Network-Centric vs. Customer-Centric Metrics
• III-3 Carrier Revenue and Loss to VoIP by Region (Billions)

Chapter IV

• IV-1 Customer Markets Defined
• IV-2 Summary of Common Service Provider OSS Requirements and Needs Fulfilled
• IV-3 Top Ten US Multiple Systems Operators, 2004
• IV-4 Ten Largest Cable Systems Ranked by Subscribers, 2004

Chapter V

• V-1 Representative Vendor Products Classified by ITU`s TMN Operations Model
• V-2 Representative Vendor Products Classified by TMF`s eTOM / NGOSS OM

Chapter VI

• VI-1 Systems Component Categories
• VI-2 Customer Markets Segmented
• VI-3 Spending Investment in 2005 by Market Segment
• VI-4 Worldwide Market Segment Revenue Base and Growth, 2005-2010 ($Millions)
• VI-5 Worldwide OSS Expenditure Distribution by OSS Type, 2005 and 2010
• VI-6 Global Carrier Revenue by Region, 2005-2010 ($Millions)
• VI-7 Service Provider Revenues ($Millions)
• VI-8 Global Carrier Revenue by Technology Segment, 2005-2010 ($Millions)
• VI-9 Worldwide OSS Sales by Region, 2005-2010 ($Millions)
• VI-10 Worldwide OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
• VI-11 Worldwide OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
• VI-12 Worldwide OSS Sales Revenue by OSS Type, 2005-2010 ($Millions)
• VI-13 Worldwide Professional Services Revenue by Region, 2005-2010 ($Millions)
• VI-14 Worldwide Professional Services Revenue by Service Type, 2005-2010
• VI-15 North American OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
• VI-16 North American OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
• VI-17 North American Wireline OSS Sales Revenue by OSS Type, 2005-2010
• VI-18 North American Wireline OSS Sales Distribution by OSS Type, 2005&2010
• VI-19 North American Wireless OSS Sales Revenue by OSS Type, 2005-2010
• VI-20 North American Wireless OSS Sales Distribution by OSS Type, 2005&2010
• VI-21 North American Broadband OSS Sales Revenue by OSS Type, 2005-2010
• VI-22 North American Broadband OSS Sales Distribution, 2005 and 2010
• VI-23 North American Professional Services Revenue by Service Type, 2005-2010
• VI-24 International OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
• VI-25 International OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
• VI-26 International Wireline OSS Sales Revenue by OSS Type, 2005-2010
• VI-27 International Wireline OSS Sales Distribution by OSS Type, 2005 and 2010
• VI-28 International Wireless OSS Sales Revenue by OSS Type, 2005-2010
• VI-29 International Wireless OSS Sales Distribution by OSS Type, 2005 and 2010
• VI-30 International Broadband OSS Sales Revenue by OSS Type, 2005-2010
• VI-31 International Broadband OSS Sales Distribution by OSS Type, 2005&2010
• VI-32 International Professional Services Revenue by Service Type, 2005-2010
• VI-33 International Professional Services Revenue by Region, 2005-2010
• VI-34 Europe/Middle East/Africa OSS Sales Revenue, Wireline vs. Wireless,
• VI-35 Europe/Middle East/Africa OSS Sales Revenue by Service Type, 2005-2010
• VI-36 Europe/Middle East/Africa Wireline OSS Sales Revenue by OSS Type
• VI-37 Europe/Middle East/Africa Wireless OSS Sales Revenue by OSS Type,
• VI-38 Europe/Middle East/Africa Broadband OSS Sales Revenue by OSS Type,
• VI-39 Europe/Middle East/Africa Professional Services Revenue by Service
• VI-40 Asia/Pacific OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
• VI-41 Asia/Pacific OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
• VI-42 Asia/Pacific Wireline OSS Sales Revenue by OSS Type, 2005-2010
• VI-43 Asia/Pacific Wireless OSS Sales Revenue by OSS Type, 2005-2010
• VI-44 Asia/Pacific Broadband OSS Sales Revenue by OSS Type, 2005-2010
• VI-45 Asia/Pacific Professional Services Revenue by Service Type, 2002-2007
• VI-46 Latin America/Caribbean OSS Sales Revenue, Wireline vs. Wireless
• VI-47 Latin America/Caribbean OSS Sales Revenue by Service Type, 2005-2010
• VI-48 Latin America/Caribbean Wireline OSS Sales Revenue by OSS Type
• VI-49 Latin America/Caribbean Wireless OSS Sales Revenue by OSS Type
• VI-50 Latin America/Caribbean Broadband OSS Sales Revenue by OSS Type
• VI-51 Latin America/Caribbean Professional Services Revenue by Service Type