Overview
Twenty-five years ago, mobile telephones were exotic status symbols. Today, over 900 million subscribers worldwide depend on mobile wireless telephones. Affordable, reliable, and ubiquitous wireless service has profoundly altered the way end-users expect to access the global communications network.
Mobile wireless growth to date has been driven largely by voice traffic. The wireless revolution, however, is colliding head on with the other great telecommunications phenomenon of recent years-the Internet. The Internet fundamentally changes what end-users expect from the global communications network. The convergence of these two forces, wireless and the Internet, represents an enormous market opportunity.
This logic spurred carriers to spend hundreds of billions of dollars on new spectrum licenses and infrastructure for so-called third-generation (3G) wireless networks, which position the companies to offer wireless data/Internet services to a greater number of subscribers. For most operators, 3G network construction is occurring in parallel with their existing bread-and-butter second-generation (2G) wireless networks.
As deregulation and competition increase, wireless service providers will find themselves in the same position that wireline service providers found themselves in during the mid- to late-1990s-that having a network is not enough to be successful. The keys to success are:
- Acquiring customers;
- Provisioning and activating services;
- Accurately billing for services; and
- Assuring that the services perform as promised.
With the industry poised on the brink of a technological and market upheaval, operations support systems (OSSes) are the critical glue that will hold together the new networks and services.
Status of Wireless Network Deployment
Although most users are on a 2G digital network, some subscribers are still on a first generation (1G) analog advanced mobile phone system (AMPS) network. In the US, the user base was roughly divided as follows in mid-2001:
- 33.8 percent code division multiple access (CDMA);
- 9 percent global system for mobile communications (GSM);
- 30.5 percent time division multiple access (TDMA); and
- 26.7 percent AMPS.
Market Segmentation
- Impact of New Wireless Data Service Usage on Average Revenue per User
- Voice Service
- 2.5G Data Service
- 3G Data Service
- Wireless OSS Component Mix, 2002 and 2007
- Maintenance
- Software
- Professional Services
- Hardware, OS and Middleware
- Revenue for 2G, 2.5G, and 3G Market Segments by Region
- North America
- Europe, Middle East, Africa
- Asia/Pacific
- Latin America/Caribbean
- Global Wireless Carrier, Worldwide Wireless OSS, and Worldwide Broadband Wireless Revenue by Region
- North America
- Europe, Middle East, Africa
- Asia/Pacific
- Latin America/Caribbean
- Global Wireless Carrier, Worldwide Wireless OSS, and Worldwide Broadband Wireless Revenue by Service Type
- 2.5G Data Services
- 3G Data Services
- Basic Voice/SMS
- Worldwide OSS Revenue
- Broadband
- Narrowband
- North America
- Europe, Middle East, Africa
- Asia/Pacific
- Latin America/Caribbean
- Worldwide Wireless Revenue for Voice Support and 2.5G Data Support by OSS Type
- Billing Mediation
- Bill Rendering
- Customer Care
- RF Planning
- Provisioning/Inventory
- Trouble/Service Assurance
- Network Management
- Fault Management
- Workforce Management
- Wireless Number Portability
- Business Management
- Other Planning and Engineering
- Wireless OSS Revenue by Services Supported
- 2.5G Data Services
- 3G Data Services
- Basic Voice/SMS
- North America
- Europe, Middle East, Africa
- Asia/Pacific
- Latin America/Caribbean
- Wireless OSS and Broadband Wireless OSS Revenue by OSS Type
- Billing Mediation
- Bill Rendering
- Customer Care
- RF Planning
- Provisioning/Inventory
- Trouble/Service Assurance
- Network Management
- Fault Management
- Workforce Management
- Wireless Number Portability
- Business Management
- Other Planning and Engineering
- North America
- Europe, Middle East, Africa
- Asia/Pacific
- Latin America/Caribbean
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