Wireless Operations Support Systems 2005-2010

Table of Contents

Chapter I : EXECUTIVE SUMMARY

• 1.1 Overview
• 1.2 Status of Wireless Network Deployment
• 1.3 Effects of 2.5G and 3G Services on OSSes
• 1.4 The Market

Chapter II : MOBILE VOICE AND DATA NETWORKS

• 2.1 Overview
  • 2.1.1 The Promises and Challenges of 3G
  • 2.1.2 Role of OSSes
  • 2.1.3 The Unresolved Issue
• 2.2 Differences Between Wireless Mobile Technologies
• 2.3 Network Architecture Evolution
  • 2.3.1 First Generation Network Architecture
  • 2.3.2 Second Generation Network Architecture
  • 2.3.3 Third Generation Network Architecture
• 2.4 Standards Organizations
• 2.5 Market Trends
  • 2.5.1 Subscribership
  • 2.5.2 Voice Usage and Price
  • 2.5.3 Wireless Data Services
  • 2.5.4 Network Deployment Status
• 2.6 Outlook for Wireless OSSes

Chapter III : WIRELESS OSS TECHNOLOGY AND MARKET TRENDS

• 3.1 Overview
• 3.2 OSS Defined
• 3.3 Accounting Management Functional Area
  • 3.3.1 Billing
  • 3.3.2 Data Collection and Mediation
• 3.4 Configuration Management Functional Area
  • 3.4.1 Customer Care
  • 3.4.2 Sales Automation
  • 3.4.3 Engineering, Planning, and Design
  • 3.4.4 Service & Network Provisioning
    • 3.4.4.1 Flow-Through Provisioning: The Holy Grail Of OSS
    • 3.4.4.2 Wireless Flow-Through Provisioning Challenges
    • 3.4.4.3 Wireless Service Provisioning Process
  • 3.4.5 Other Service Activation Issues
    • 3.4.5.1 Over-the-Air Provisioning
    • 3.4.5.2 Subscriber Identity Module Cards and Java
  • 3.4.6 Provisioning and Service Assurance Integration
  • 3.4.7 Network Inventory Management
• 3.5 Fault Management Functional Area
  • 3.5.1 Wireless Network Management
    • 3.5.1.1 Network/Fault Management Architecture
    • 3.5.1.2 3G Fault Management/Alarm Management
  • 3.5.2 Network Maintenance, Testing, and Restoration
  • 3.5.3 Trouble Ticketing and Trouble Management
    • 3.5.3.1 Multi-Carrier Trouble Management Synchronization
    • 3.5.3.2 3G Trouble Management
• 3.6 Performance Management Functional Area
  • 3.6.1 QoS for 2.5G and 3G
  • 3.6.2 Network Performance Data Management
  • 3.6.3 Network Performance Management
• 3.7 Security Management Functional Area
  • 3.7.1 Fraud Management
  • 3.7.2 Mobile Device Security
  • 3.7.3 NE Security
  • 3.7.4 Communications Assistance for Law Enforcement Act
• 3.8 Common Aspects Across OSS Functional Areas
  • 3.8.1 Business Management
  • 3.8.2 Workforce Management
  • 3.8.3 Element Management
  • 3.8.4 Middleware
  • 3.8.5 Professional Services and Outsourcing
• 3.9 Wireless OSS Markets
  • 3.9.1 Wireline vs. Wireless OSSes
  • 3.9.2 Carrier Purchasing Trends
  • 3.9.3 Opportunities for OSS Vendors
• 3.10 Wireless OSS Summary and Questions
  • 3.10.1 Are Wireless OSSes Meeting Service Provider Needs?
  • 3.10.2 Are Wireless OSSes Scaleable and Robust Enough?
  • 3.10.3 Are Wireless OSSes Ready for 2.5G and 3G Networks?
  • 3.10.4 Are Critical Functions Missing from Wireless OSSes?
  • 3.10.5 What are the Next Steps in Wireless OSS Evolution?
  • 3.10.6 Why Was Software the Initial Problem with 3G Trials?

Chapter IV : OSS VENDORS

• 4.1 Overview
• 4.2 Software Development Toolkit Providers
  • 4.2.1 AdventNet, Inc.
  • 4.2.2 Dorado Software, Inc.
  • 4.2.3 Lumos Technologies, Inc.
  • 4.2.4 Monfox
  • 4.2.5 Softalia
  • 4.2.6 Varros Telecom
  • 4.2.7 Vertel Corporation
• 4.3 Solution Providers
  • 4.3.1 ADC Telecommunications
  • 4.3.2 Alcatel
  • 4.3.3 Cisco Systems, Inc.
  • 4.3.4 Ericsson (EHPT)
  • 4.3.5 Lucent Technologies, Inc.
  • 4.3.6 Marconi Corporation plc
  • 4.3.7 Motorola, Inc.
  • 4.3.8 Nortel Networks
  • 4.3.9 Siemens AG
• 4.4 Independent Software Vendors
  • 4.4.1 Agilent Technologies, Inc.
  • 4.4.2 AI Metrix
  • 4.4.3 Amdocs, Ltd. (Clarify)
  • 4.4.4 Astracon, Inc.
  • 4.4.5 Clear Communications Corporation
  • 4.4.6 CoManage
  • 4.4.7 Compaq Telecom
  • 4.4.8 Concord Communications, Inc.
  • 4.4.9 Convergys
  • 4.4.10 Daleen Technologies, Inc.
  • 4.4.11 Digiquant
  • 4.4.12 DSET Corporation
  • 4.4.13 Eftia
  • 4.4.14 Evolving Systems, Inc.
  • 4.4.15 Granite Systems, Inc.
  • 4.4.16 Harris Corporation
  • 4.4.17 Hewlett-Packard Company
  • 4.4.18 Lightbridge, Inc. (Corsair Communications)
  • 4.4.19 MetaSolv Software, Inc.
  • 4.4.20 Micromuse
  • 4.4.21 Microsoft Corporation
  • 4.4.22 Mind C.T.I., Ltd.
  • 4.4.23 NightFire Software, Inc.
  • 4.4.24 OpenCon Communication Systems, Inc.
  • 4.4.25 Openet Telecom
  • 4.4.26 OPNET Technologies, Inc.
  • 4.4.27 Portal Software, Inc.
  • 4.4.28 RiverSoft Technologies, Ltd.
  • 4.4.29 SchlumbergerSema
  • 4.4.30 Siebel Systems, Inc.
  • 4.4.31 Spirent Communications
  • 4.4.32 Subex Systems (Magardi)
  • 4.4.33 Sun Microsystems, Inc.
  • 4.4.34 Syndesis
  • 4.4.35 Telcordia Technologies, Inc.
  • 4.4.36 Trendium
  • 4.4.37 WatchMark Corp.
  • 4.4.38 VPIsystems, Inc.

Chapter V : MARKET FORECAST

• 5.1 Introduction
• 5.2 Methodology
  • 5.2.1 Market Analysis Structure
  • 5.2.2 Wireless OSS Application Categories
  • 5.2.3 Addressable Market Methodology
  • 5.2.4 Methodology Algorithm
• 5.3 Global Trends and Forecasts
  • 5.3.1 Wireless Market Status
  • 5.3.2 OSS Spending Drivers
    • 5.3.2.1 Migration from 2G to 2.5G
    • 5.3.2.2 Migration from 2.5G to 3G
    • 5.3.2.3 Other Spending Trends
  • 5.3.3 Global Wireless OSS Forecasts
    • 5.3.3.1 Carrier Revenue Growth
    • 5.3.3.2 Wireless OSS Revenue by Region
    • 5.3.3.3 Wireless OSS Revenue by Services Supported
    • 5.3.3.4 Broadband vs. Narrowband Service Support
    • 5.3.3.5 Wireless OSS Revenue by OSS Type
• 5.4 North American Forecasts
  • 5.4.1 Wireless Market Status
  • 5.4.2 Wireless OSS Forecast
    • 5.4.2.1 By Services Supported
    • 5.4.2.2 By OSS Type
    • 5.4.2.3 Broadband vs. Narrowband
• 5.5 International
  • 5.5.1 Wireless Market Status
  • 5.5.2 Wireless OSS Forecasts
    • 5.5.2.1 By Region
    • 5.5.2.2 By OSS Type
    • 5.5.2.3 By Services Supported
    • 5.5.2.4 Broadband vs. Narrowband
• 5.6 Europe/Middle East/Africa
  • 5.6.1 Wireless Market Status
  • 5.6.2 Wireless OSS Forecasts
• 5.7 Asia/Pacific
  • 5.7.1 Wireless Market Status
  • 5.7.2 Wireless OSS Forecasts
• 5.8 Latin America/Caribbean
  • 5.8.1 Wireless Market Status
  • 5.8.2 Wireless OSS Forecasts

Appendix

DEFINITIONS

Table of Figures

Chapter I

• I-1 Worldwide Wireless OSS Market Revenue, 2002-2007 ($Millions)
• I-2 Worldwide Wireless Revenue and OSS Expenditures by Service Type, 2002

Chapter II

• II-1 First Generation Mobile Network Architecture
• II-2 Cell Layouts Within a Wireless Network
• II-3 Second Generation Global System for Mobile Communications Network Architecture
• II-4 Combined Second/Third Generation Mobile Network Architecture

Chapter III

• III-1 TMN Logical Layer Architecture
• III-2 Functional Areas in the TMN Layered Architecture
• III-3 Segmentation of the Billing Function Into Distributed Systems
• III-4 Functions of a Mediation System Within a Network
• III-5 Key Needs for Usage-Based Data Mediation Systems
• III-6 Process Flow Management Optimized for Order Management, Provisioning, and Activation
• III-7 Wireless and Wireline Fault Management
• III-8 Fault Management Root Cause Alarm Analysis Process

Chapter IV

• IV-1 Toolkit Vendors Fit Into the TMN Hierarchy

Chapter V

• V-1 Impact of New Wireless Data Service Usage on Average Revenue per User
• V-2 Components of IT Budget in 2002
• V-3 Wireless OSS Component Mix, 2002 and 2007
• V-4 Worldwide Wireless OSS Expenditure Distribution by OSS Type, 2002
• V-5 Global Wireless Carrier Revenue by Region, 2002 and 2007
• V-6 Global Wireless Carrier Revenue by Service Type, 2002 and 2007
• V-7 Total Worldwide Wireless OSS Revenue, 2002-2007 ($Millions)
• V-8 Worldwide Wireless OSS Revenue by Region, 2002 and 2007
• V-9 Worldwide Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-10 Worldwide Broadband Wireless Revenue by Region, 2007
• V-11 Worldwide Broadband Wireless OSS Revenue by Region, 2002 and 2007
• V-12 Worldwide Wireless Revenue for Voice Support by OSS Type, 2002 and 2007
• V-13 Worldwide Wireless Revenue for 2.5G Data Support by OSS Type, 2002 and 2007
• V-14 North American Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-15 North American Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-16 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007
• V-17 North American Broadband Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-18 Total International Wireless OSS Revenue, 2002-2007 ($Millions)
• V-19 International Wireless OSS Revenue by Region, 2002 and 2007
• V-20 International Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-21 International Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-22 International Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007
• V -23 International Broadband Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-24 International Broadband Wireless OSS Revenue by Region, 2002 and 2007
• V-25 Europe/Middle East/Africa Wireless OSS Revenue, 2002-2007 ($Millions) V-26 Europe/Middle East/Africa Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-27 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2002 and 2007
• V-28 Asia/Pacific Wireless OSS Revenue by Services Supported, 2002 and 2007 V-29 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007
• V-30 Latin America/Caribbean Wireless OSS Revenue by Services Supported, 2002 and 2007
• V-31 Latin America/Caribbean Wireless OSS Revenue, Broadband vs. Narrowband, 2002 and 2007

Table of Tables

Chapter II

• II-1 Typical Frequencies Used for Mobile Services (US vs. International)
• II-2 Mobile Wireless Standards (First, Second, and Third Generation)

Chapter III

• III-1 OSS Definitions Summary
• III-2 Technical Requirements for a 3G Network Fault Management System
• III-3 Technical Requirements for a Quality of Service Support System
• III-4 Security Services and Mechanisms for Network Elements

Chapter IV

• IV-1 Summary of OSS Offerings by the Software Development/Toolkit Vendors
• IV-2 Summary of OSS Offerings by the Solution Providers
• IV-3 Alcatels Portfolio of OSS Solutions
• IV-4 Selected Cisco Network Management OSSes for Service Providers
• IV-5 Summary of OSS Offerings by the Independent Software Vendors

Chapter V

• V-1 Systems Component Categories
• V-2 Summary of Analysis Structure: Market Segments
• V-3 OSS Support by Service Type
• V-4 Examples of 2.5G and 3G Services
• V-5 Revenue Time Horizons for Various Wireless Services
• V-6 Revenue for 2G, 2.5G, and 3G Market Segments by Region, 2002-2007 ($Millions)
• V-7 Global Wireless Carrier Revenue by Region, 2002-2007 ($Millions)
• V-8 Worldwide Wireless OSS Revenue by Region, 2002-2007 ($Millions)
• V-9 Worldwide Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-10 Worldwide Wireless OSS Revenue, Narrowband vs. Broadband, 2002-2007 ($Millions)
• V-11 Worldwide Broadband Wireless OSS Revenue by Region, 2002-2007 ($Millions)
• V-12 Worldwide Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-13 North American Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-14 North American Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-15 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-16 North American Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-17 International Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-18 International Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-19 International Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-20 International Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-21 Europe/Middle East/Africa Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-22 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-23 Europe/Middle East/Africa Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-24 Europe/Middle East/Africa Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-25 Asia/Pacific Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-26 Asia/Pacific Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-27 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)
• V-28 Asia/Pacific Broadband Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-29 Latin America/Caribbean Wireless OSS Revenue by Services Supported, 2002-2007 ($Millions)
• V-30 Latin America/Caribbean Wireless OSS Revenue by OSS Type, 2002-2007 ($Millions)
• V-31 Latin America/Caribbean Wireless OSS Revenue, Broadband vs. Narrowband, 2002-2007 ($Millions)