ATM Functionality Enhancements: Increasing ROI and Customer Satisfaction through Innovative Partnerships

Table of Contents

• Overview
• Primary Questions
• Findings & Analysis
• Meet Consumer Demands with Additional Functionality at the ATM
• Satisfy Customers by Providing Access to Services at Multiple Channels
• FIs Can Grow their Customer Bases Indirectly Through Partnerships
• Appendices - Additional Data Focused on Consumer ATM Preferences

Table of Figures

• Figure 1: Desired ATM Features
• Figure 2: Important Criterion for Selecting FI
• Figure 3: FIs, Kiosk Providers Maximize Consumer Outreach, Customer Satisfaction
• Figure 4: Opportunity to Reach Younger Consumers Lies in the ATM Channel
• Figure 5: Leading Predictor of Consumer ATM Usage Habits
• Figure 6: ATM Usage: Consumer Behaviors