Expedited Bill Payments Forecast 2007 to 2009: Effective Strategies to Create Revenue and Enhance Relationships

Table of Contents

• Overview
• Primary Questions
• Findings and Analysis
• Modest Growth and Increased Competitive Pressures for Expedited Bill Payment Requires a Honed Strategy: Revenue will be Hard-fought through 2009
• Increased Frequency Battles with Downward Price Pressures
• Increased Frequency is the Key Factor Driving Fee Revenue
• Consumers are Weighing the Balance between Late Fees and Expedited Payment Fees for Credit Card Bills
• Online Channel Will Dominate Expedited Bill Payment
• Constituents with Disparate Goals will face Disparate Challenges: Balancing the Revenue Opportunity with Relationship Enhancement
• Acknowledgements
• Appendix: Additional Javelin Consumer Data

Table of Figures

• Figure 1: Total Expedited Payments Fee Revenue 2004-2009
• Figure 2: Price and Frequency of Expedited Payments
• Figure 3: Frequency of Expedited Payments Usage
• Figure 4: Types of Bills Chosen for Expedited Payments
• Figure 5: Channel Selection for Expedited Payments
• Figure 6: Use of Expedited Payments among Consumers
• Figure 7: Late Fees Avoided by Making Expedited Payments
• Figure 8: Fees Paid for Expedited Payments