[Report] Card Issuers' Identity Safety Scorecard: Teaming Issuers and Cardholders Against One Enemy, to Strengthen Relationships and Security TOC

Overview
Primary Questions
Key Findings
Introduction
Executive Summary
Average Issuer Scores for Major Fraud Mitigation Categories
Recommendations
- Prevention
- Detection
- Resolution
- Security Education Efforts Strengthened; but Customer Potential for Fraud Prevention Overlooked
Detection
- Issuers Neglect to Provide Detection Features Most Desired by Customers
- Alerts for Changes to Personal Information Lacking
Resolution
- 100% of Issuers Provide Dedicated Fraud Resolution Teams, Relevant Resolution Information for Victims, Zero Liability, and 24/7 Account Suspension
2008 and Beyond: What' s Next for Issuers?
Methodology
Appendices A to F

Figure 1: Percentage of All Issuers Meeting Criteria
Figure 2: Overall Category Average Scores
Figure 3: Top Seven Rankings: Overall Highest Scoring Issuers
Figure 4: Overall Identity Fraud Scores for Issuers Ranked Seven to 20
Figure 5: Top Six Rankings: Individual Prevention Scores
Figure 6: Individual Prevention Scores for Card Issuers Ranked Seven to Seventeen
Figure 7: Percentage of Issuers Meeting Prevention Criteria
Figure 8: Top Six Rankings: Individual Detection Scores
Figure 9: Individual Detection Scores for Card Issuers Ranked Seven to Fifteen
Figure 10: Percentage of Issuers Meeting Detection Criteria
Figure 11: Percentage of Card Issuers Offering Personal Information Alerts
Figure 12: Top Scoring Issuers in Resolution
Figure 13: Individual Resolution Scores for Issuers Ranked Second Through Fifth
Figure 14: Percentage of Card Issuers Meeting Resolution Criteria
Figure 15: Credit Card Issuers Evaluated for Identity Fraud Safety Features
Figure 16: How Prevention, Detection and Resolution™ Mitigate Fraud
Figure 17: Card Issuers' Scores Based on Customer-Facing Identity Fraud Prevention, Detection and Resolution™ Features and Services
Figure 18: Card Issuers' Prevention Features and Services
Figure 19: Card Issuers' Prevention Features and Services: UDLAPS
Figure 20: Card Issuers' Detection Features and Services:
Figure 21: Card Issuers' Detection Features and Services:

Card Issuers' Identity Safety Scorecard: Teaming Issuers and Cardholders Against One Enemy, to Strengthen Relationships and Security