[Report] Online Collections Solutions: Morphing to Intelligent Interactive Cardholder Servicing TOC

TABLE OF FIGURES
Introduction
I. Market Needs and Opportunities

Collections and collectors

Web servicing and the online card collections opportunity

II. Emerging Best Practices In Online Collections

Clear advantages
Best Practices in Implementation
The Achilles Heel: Communications
Collect While You Communicate

III. Major Solution Providers

Common attributes
Apollo Enterprise Solutions
Debt Resolve, Inc
Global Collections Systems
Online Resources Corporation

IV. Future Directions

Implementation at the top
Implementation with the rest
Online collections and effects on collections workflow

TABLE OF FIGURES

Figure 1: Revolving Consumer Credit Growth Trends Up As Installment Lending Stalls
Figure 2: Overall 5-Year Portfolio Trends Have Been Positive, With Q3-Q4 Delinquency Warning Signs
Figure 3: Account-Level Delinquency Trends Have Been Unclear, But Dollars At Risk Are Increasing
Figure 4: Internet and Broadband Access Is High For Most Adults
Figure 5: Over One In Four Show Willingness To Use The Internet In Resolving Important Issues
Figure 6: At Least 11 Million Accountholders Annually Are Likely Prospects For Online Collections Servicing
Figure 7: Online Collections Advantages
Figure 8: Online Collections Best Practices: Implementation
Figure 9: Figure 9: Online Collections Best Practices: Communications
Figure 10: SoundBite: Collecting While Communicating
Figure 11: Apollo Enterprise Solutions: Accessing The Whole Customer Relationship
Figure 12: DebtResolve: Game Theory In Action
Figure 13: Global Collections Solutions: Smart Negotiator
Figure 14: Online Resources: Decisioning A Best Offer

Online Collections Solutions: Morphing to Intelligent Interactive Cardholder Servicing

Table of Contents

TABLE OF FIGURES

Introduction

I. Market Needs and Opportunities

II. Emerging Best Practices In Online Collections

III. Major Solution Providers

IV. Future Directions

TABLE OF FIGURES