Abstract
This Manufacturing Insights report provides the latest warranty spending data,
results of benchmarking of warranty managers, and recommendations for
manufacturers seeking to improve warranty performance.
According to Joe Barkai, program director at Manufacturing Insights, the
warranty space is heating up. "Since manufacturers started reporting warranty
expenses in 2003, the magnitude of the problem, which amounts to $27 billion
annually, has become very apparent. CFOs and CEOs can no longer attribute
warranty costs to 'cost of doing business' and must address it at the root,
namely improving product quality and creative efficient and agile warranty
quality chains."
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