Warranty Spending in U.S. Manufacturing, 2003-2005

Table of Contents

• Table of Contents
• Manufacturing Insights Opinion
• In This Report
• Situation Overview
  • Warranty Costs
  • Figure: U.S. Warranty Claims and Revenue Index: Manufacturing, 1Q03-3Q05
  • Figure: U.S. Warranty Claims and Revenue Index: Automotive, 1Q03-3Q05
  • Figure: U.S. Warranty Claims and Revenue Index: Aerospace and Defense, 1Q03-3Q05
  • Figure: U.S. Warranty Claims and Revenue Index: High Tech, 1Q03-3Q05
  • Figure: U.S. Automotive Warranty Claims Spending Share of Product Sales, 1Q03-3Q05
  • Figure: U.S. Automotive OEM Detailed Warranty Claims Spending Share of Product Sales, 1Q03-3Q05
  • Figure: U.S. Aerospace and Defense Warranty Claims Spending Share of Product Sales, 1Q03-3Q05
  • Cost Recovery
  • Warranty Reserves
  • Review of 2005
• Future Outlook
• Figure: Overall Satisfaction with Warranty Performance
• Figure: Challenges in Warranty Management
• Figure: Warranty Management Tools Used
• Figure: Key Performance Indicators
• Essential Guidance
  • Actions to Consider
    • Improve Product Quality
    • Improve Serviceability and Service Delivery
    • Improve Information Visibility and Flow
    • Warranty Costs
  • For IT Vendors
• Learn More
  • Related Research
  • Synopsis