Abstract
This Manufacturing Insights report provides the latest warranty spending data
for 2005 and recommendations for manufacturers seeking to improve warranty
performance as well as for IT vendors offering warranty solutions for
manufacturers.
"Since manufacturers started reporting warranty expenses in 2003, the magnitude
of the problem, which amounts to $27 billion annually, has become very visible.
Manufacturers can no longer attribute warranty expenses to the 'cost of doing
business' and must address the problem at its roots, namely improving product
quality and creating efficient and agile warranty-quality chains," says Joe
Barkai, Product Life-Cycle Strategies program director at Manufacturing
Insights.
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