Abstract
This Manufacturing Insights report presents findings on customer satisfaction
with SAP, HP, Oracle, Microsoft, and IBM (aka the SHOMI vendors); analyzes how
the vendors' product and service strategies align with improving satisfaction;
and offers specific advice to IT buyers in managing these relationships. The
SHOMI vendors will have a tremendous influence on the IT investment strategies
of manufacturing companies.
"The most strategic vendors have strong product portfolios, partnership
ecosystems, and a proven ability to execute. A manufacturing CIO should
unequivocally designate two or three of these vendors as strategic and work to
develop joint business plans with each of them." - Bob Parker, vice president
of research, Manufacturing Insights
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