Abstract
This Manufacturing Insights report provides the latest warranty spending data
for 2006 and recommendations for manufacturers seeking to improve warranty
performance as well as for IT vendors offering warranty solutions for
manufacturers.
"Since manufacturers started reporting warranty expenses in 2003, the magnitude
of the problem, which amounts to $27 billion annually, has become very visible.
Manufacturers can no longer attribute warranty expenses to ' cost of doing
business' and must address the problem at its roots, namely improving product
quality and creative efficient and agile warranty-quality processes," says Joe
Barkai, practice director at Manufacturing Insights.
View Cart
