Abstract
The purpose of this survey is to determine the priorities and plans for new services and support
infrastructure among eight major cable MSOs (Multi Systems Operators) in the U.S. representing over
60% of the U.S. cable market.
Based on direct structured interviews with over thirty (30) technical, marketing, strategy and
operations MSO managers, and with relevant vendors, the report examines near-term and long-term
priorities for new services and for IP upgrades. Research was conducted in Q4, 2004, and a summary
of the findings is included in this Executive Overview. The actual names of the participating MSOs
are not revealed due to the confidentiality agreement prior to the survey.
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