[Report] Messaging in the SMB Market, 2007-2010 TOC

1. Executive Summary
2. Methodology and Overview
3. Current Messaging Environments in the SMB Space
4. Messaging Problems in the SMB Space
5. Desired Features, Functions and Products in the SMB Space
6. SMBs' Messaging Migration Plans
7. SMB Messaging Budget Issues
8. Future Trends in the SMB Space
9. Vendor Issues in the SMB Space

List of Figures

Distribution of Email Users by Type of Email System Employed
Employees' In-Office / Out-of-Office Status by Size of SMB
“Do you enforce a mailbox size quota?”
Level of Concern About the Leakage of Sensitive Information via Approved and Supported Applications and Communications Channels
“Has your user base ever been impacted/infected by a public instant messaging network worm or virus?”
Views on the Threat Created by Spyware
Steps that Organizations are Taking to Limit Spyware
Views on the Risk Associated With Preserving Email and Instant Messaging Content
Requirement to Respond to Discovery Requests 2006-2007 and 2007-2008
“For discovery requests, are you asked to produce email message conversation threads?”
“For discovery requests, are you asked to produce non-email data?”
“Are discovery requests a disruptive or painful experience for your IT department?”
Importance of Zero Hour Virus Protection
“Is your organization' s messaging system(s) integrated into a VoIP solution?”
How Instant Messaging is Used
Importance of Various Capabilities in an Instant Messaging Hygiene Solution
Desirability of Various Delivery Models for Managing Instant Messaging Capabilities and Hygiene
Likelihood of Outsourcing Email to a Hosted Provider at Various Price Points
Desirability of Various Email Management Models
Desirability of Various Models for Anti-Virus and Anti-Spam Capabilities
Current and Preferred Models for Delivering Email Security Capabilities
Types of Communication Traffic for Which it is Important to Have Encryption Capabilities Likelihood of Migrating to a New Email System
Likelihood of Migrating to a New Instant Messaging System
Likelihood of Switching to a Better Email System That Requires Switching Desktop Clients Likelihood of Switching to a Better Email System if Desktop Clients Can Be Retained
Estimated Costs of Providing Email Capabilities Per Seat Per Month
Median Per User Messaging Costs, 2007
Median Per User Messaging Costs, 2008
Roles Involved in Decision-Making for Purchasing New Messaging Systems or Adopting New Messaging-Related Technologies
Plans for Achieving Enterprise-Grade Instant Messaging Capabilities

List of Tables

Total Available SMB Market in the United States, 2007 and 2010
Total Available SMB Market in Canada, 2007 and 2010
Users by Messaging System
Users by Email Client
Users on Primary Instant Messaging Systems
Importance of Various Messaging and Collaboration Technologies
Messaging Problems Experienced by SMBs
Costs of Upgrading to Exchange 2007 at Various User Volumes Assuming that New Servers Must be Acquired
Costs of Upgrading to Exchange 2007 at Various User Volumes Assuming that Existing Servers and Storage Can be Used
Desire for Integrated vs. Standalone Capabilities
Percentage of End Users on Various Mobile Platforms, 2007 and 2008
Current and Planned Messaging-Related Capabilities
Likelihood That Organizations Would Consider Various Email System Vendors/Products
Likelihood That Organizations Would Consider Various Instant Messaging System Vendors/Products
Likelihood That Organizations Would Consider Various Messaging-Related Vendors

Messaging in the SMB Market, 2007-2010

Table of Contents

List of Figures

List of Tables