[Report] Enterprise VoIP Market Trends, 2008-2011 TOC

1. Executive Summary
2. Methodology and Overview
3. Current Infrastructure and Practices
4. The Growing Role of VoIP
5. Key Requirements for VoIP
6. VoIP Purchase Decision Issues
7. Future Plans for VoIP
8. Perception of VoIP Vendors

List of Figures

Forecast of North American Enterprise VoIP Deployment, Percentage of Email Users Using VoIP, 2007-2011
Distribution of Email Users by Platform
Deployment Status of Enterprise VoIP Deployment, Late 2007
Technologies Employed by Email Users (Reported by IT)
Use of Instant Messaging Clients by Type and Organization Size (Reported by End Users)
“Is the use of consumer/public VoIP services sanctioned within your organization?”
Current Status of Voice and Data Network Convergence
Number of Local and Long Distance Calls Received Per User Per Day
Number of Emails Sent and Received Per Day
“Did your organization allocate a budget for VoIP deployment or maintenance in 2007?”
Importance of VoIP in Organizations' Overall Business Plans and Priorities, Late 2007 and 2008
Importance of Unified Communications in Organizations' Overall Business Plans and Priorities, Late 2007 and 2008
Level of Agreement With Various Issues Surrounding VoIP
“Would your organization deploy or use a VoIP system that did not include integration with the public switched telephone network?”
Desirability of Various VoIP Alternatives
Importance that a VoIP/PBX Appliance Include Pre-Packaged TDM Gateway and Analog Line Support
Is your organization aware of the ability to deliver encrypted VOIP communications?
“How does the ability to deliver encrypted VoIP communications impact your decision to deploy VoIP in your organization?”
Preferred VoIP Architectures
Anticipated Level of Satisfaction With Various Levels of VoIP Reliability
Plans for Integrating VoIP and Enterprise Messaging Systems
“Would your organization purchase a VoIP system that did not include enterprise instant messaging and presence?”
“Would your organization purchase an enterprise instant messaging and presence system that did not include VoIP?”
“Does your organization believe that a VoIP system and an enterprise instant messaging system should be integrated into the same system or should they be separate capabilities?”
Importance of Various Aspects of VoIP Capabilities
Client Devices That Organizations Want to Deploy With VoIP Systems
Top Criteria for VoIP Handset/Soft Phone Peripheral Selection
Network-Based VoIP Solutions With Which Organizations Want Internal VoIP Solutions to Interoperate
Importance that the Price of a VoIP PBX Solution be Substantially Lower than the Existing PBX Solution or Equivalent
Perceived Value of a VoIP Capability if it Includes or Does Not Include a Presence-Enabled Buddy Contact List
Roles Involved in the Purchase/Adoption Decision Processes for VoIP
Likelihood of Purchasing VoIP Solutions From Various Sources
Forecast of Enterprise VoIP Deployment Percentage of Email Users Using VoIP, 2007-2011
“Would your organization consider using a consumer/public VoIP solution instead of an in-house/private VoIP solution?”
Ultimate Distribution of VoIP Phone Platforms
Preferred Models for Migrating to a VoIP System Initially
Initial and Long-Term Plans for Centralizing and Distributing Presence/VoIP Services

List of Tables

Motivating Factors for Migrating to a New VoIP System
Potential Benefits of VoIP
Concerns About VoIP
Importance of Various VoIP-Related Standards
Market-Leading VoIP Vendors Cited by Respondents
Ratings for VoIP Information Sources

Enterprise VoIP Market Trends, 2008-2011

Table of Contents

List of Figures

List of Tables