Abstract
A recent Ovum Summit survey of 333 North American IT decision makers shows a
strong correlation between use of IT service management (ITSM) best practices
and enabling tools and high customer satisfaction with data center
virtualization and consolidation investments. Enterprise and medium-sized
business customers engaging in virtualization and consolidation efforts are
advised to implement state-of-the-art, end-to-end IT management solutions in
tandem to ensure success.
This report focuses on issues related to awareness, adoption and expectations
for server and storage virtualization and consolidation. It provides a
detailed profile of the customer attributes associated with satisfaction with
these solutions.
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