Global delivery strategies: it's not just size that matters

Overview

Key messages

Shifting the model

• Offshoring in context
• Shared challenges

Implications for vendors

• A holistic and sustained approach is needed
• Sales: shifting the balance
• Processes and tools: supporting sales and delivery
• Staff: managing the staff pyramid

Structuring for success: global models

• Choosing a model: account-based and matrix
• Account-led offshore structure
• Account-led structure in practice: Capgemini
• Matrix offshore structure
• Matrix structure in practice: TCS