Market Trends: infrastructure services

Table of Contents

EXECUTIVE SUMMARY

• 2008 BRINGS FURTHER CHALLENGES

SCOPE

• EXAMINING THE STATE OF THE UK MARKET

DEMAND-SIDE TRENDS

• BUYERS IN A STRONG POSITION
• BEYOND “YOUR MESS FOR LESS”
• SIGNS OF MATURITY IN MULTI-SOURCING STRATEGIES
• THE SERVICE INTEGRATOR ROLE IS GROWING
• BUSINESS CONTINUITY STANDARDS RISE AS IT BECOMES THE NORM
• ENERGY SAVINGS MOVE UP THE AGENDA

SUPPLY-SIDE TRENDS

• GLOBALISATION AND INDUSTRIALISATION OF DELIVERY
• FRUITFUL MID-MARKET STRATEGIES?
• INDIAN FIRMS PENETRATING GRADUALLY
• BREATHING LIFE INTO MAINTENANCE SERVICES
• SELLING SMART AND KNOWING WHEN TO SAY NO

MARKET FORECASTS

• MARKET MATURITY RULES

INFRASTRUCTURE-LED OUTSOURCING MARKET FORECAST

• OVERVIEW
• TRENDS

SUPPORT SERVICES MARKET FORECASTS

• OVERVIEW

RECOMMENDATIONS

• PLAY TO YOUR STRENGTHS
• BUILD AND LEVERAGE GLOBAL CAPABILITIES
• STRESS THE BUSINESS BENEFITS FROM YOUR TECHNOLOGY SOLUTIONS
• HONE YOUR RELATIONSHIPS WITH THIRD-PARTY ADVISORS

DEFINITIONS

• INFRASTRUCTURE-LED OUTSOURCING (ILO)
• SUPPORT SERVICES
  • DESKTOP SERVICES
  • MAINTENANCE (SYSTEMS SUPPORT)
  • BUSINESS CONTINUITY/DISASTER RECOVERY

• FIGURE 1 INFRASTRUCTURE-LED OUTSOURCING MARKET SIZE AND GROWTH
• FIGURE 2 SYSTEMS SUPPORT MARKET SIZE AND GROWTH
• FIGURE 3 DESKTOP SERVICES MARKET GROWTH AND SIZE
• FIGURE 4 BUSINESS CONTINUITY SERVICES MARKET GROWTH AND SIZE
• TABLE 1 INFRASTRUCTURE SERVICES MARKET SIZE
• TABLE 2 INFRASTRUCTURE SERVICES MARKET GROWTH