Abstract
Although the range of mobile messaging services available has become richer
and more diverse during the 2000s, ‘messaging' is still overwhelmingly
dominated by a single, 15-year old service: SMS. Blended messaging refers to
platforms and technologies that allow operators to evolve mobile messaging by
presenting users with a single environment for all messaging - the handset
and network transparently decide which technologies should be used to
transport the message, according to its payload and the properties of its
destination. We examine what blended messaging means, how it has developed so
far, and analyse the pros and cons of blended messaging from the perspective
of operators and end-users. We also consider the likely role of blended
messaging in the development of mobile messaging during the next few years.
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