The Self-Service "Buy-and-Pay" Market: Kiosk, Vending and Foodservice Trends in the U.S.

Plastic payment swipes are ushering in a new world of self-service buy-and-pay applications, with American consumers increasingly using self-checkout stations at grocery stores, paying for travel through airport check-in kiosks, and renting movies from self-service DVD rental kiosks instead of traditional retail spaces. Snapshots are being developed at photo kiosks, and motorists are refueling their vehicles at pay-at-pump gas stations. Restaurant diners can order from touch-screens at fast-food chains and use hand-held, pay-at-table devices at sit-down restaurants. This new mode of self-service kiosk commerce is being built on ground already broken by ATMs and vending machines, both of which are going through both challenges and exciting developments in their own right. Well aware that helping customers serve themselves is big business, manufacturers are feverishly working to develop applications to compete in this burgeoning market. From retail to hospitality, from foodservice to transportation to entertainment, industries are eagerly seeking to install new self-service technologies in order to meet customer demand, jump ahead of competitors and save on labor costs.

The Self-Service Buy-and-Pay Market: Kiosks, Vending Machines and Retail/Foodservice Applications in the U.S. examines the historical origins, the coming trends and the occasional missteps of self-service commerce initiatives. It looks at who the major players are, discussing in depth the advantages and drawbacks of self-service programs. In addition, the report takes an in-depth look at trends in the payments industry in terms of how they relate to self-service applications.

The information in The Self-Service Buy-and-Pay Market is based on primary and secondary research. Primary research entailed in-depth interviews with consultants and industry insiders to obtain information on self-service trends, consumer acceptance and kiosk deployment strategies. Secondary research entailed data gathering from relevant sources, including consumer and industry publications, newspapers, government reports, company literature and corporate annual reports. Dozens of charts and tables from diverse industry sources are included. Consumer demographics are derived from Simmons Market Research Bureau and BIG research consumer survey data.

The Self-Service Buy-and-Pay Market makes important predictions and recommendations regarding the future of this market, and pinpoints ways current and prospective players can capitalize on current trends and spearhead new ones. No other market research report provides both the comprehensive analysis and extensive data that The Self-Service Buy-and-Pay Market offers. Plus, you' ll benefit from extensive data, presented in easy-to-read and practical charts, tables and graphs.

If your company is considering installing or upgrading self-service technology for customer use, you will consider this report invaluable. Manufacturer and developers of self-service applications will also find it indispensible as it provides a comprehensive package of information and insight not offered in any other single source. You will gain a thorough understanding of the current market for self-service kiosks, self-pay systems, vending machines and ATMs.

• Marketing managers identify market opportunities and develop targeted promotion plans for the self-service market.
• Research and development professionals stay on top of competitor initiatives and explore demand for new technologies and applications.
• Advertising agencies working with clients in the hospitality, foodservice, entertainment, travel and transportation industries understand consumer attitudes and behavior related to self-service applications.
• Business development executives understand the dynamics of the market and identify possible partnerships.
• Information and research center librarians provide market researchers, brand and product managers and other colleagues with the vital information they need to do their jobs more effectively.