Abstract
A mission critical diagnostic system provides open connectivity between
platforms and operating systems. Products provide a consistent mechanism for a
wide variety of system interconnection. Common API' s and operational
procedures simplify the tasks that must be carried out when integrating
different systems.
PC manufactures need to avoid hardware problems. They need to avoid calls for
service, they need to be able to tell is a problem is with the hardware or
software when a call does come in. If there is a hardware PC problem, the
service center needs to be able to fix it quickly.
Calls to the service center are costly. OEM PC diagnostic software spreads the
cost of implementing feature rich functionality over the entire customer base.
As companies seek to work more efficiently with each other in ecosystems
messaging is the vehicle for information exchange between applications. As the
supply chain is automated, the value of mission critical messaging becomes
more evident.
OEM PC diagnostics markets at $121.4 million in 2007 are anticipated to reach
$337 million by 2014. Demand for increased reliably of systems is the market
driver. In addition, the packaged software solutions are more efficient than
home grown testing and diagnostic solutions because the spread the cost of
adding features over the broad customer base.
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