Mexico Executive Call Center Report 2007: A Bilingual Oasis

Table of Contents

• I. Introduction
• II. Executive Summary
• III. Economic Environment
• IV. Market Dynamics
• V. Analysis of Cities
• VI. Strategic Challenges
• VII. Conclusions
• VIII. Methodology
• IX. The Author

List of Figures

• 1Figure 1. Agent Share 2007
• 1Figure 2. Agent Share by City 2007
• 1Figure 3. Outsourcing Service Providers
• 1Figure 4. Cultural Domain Acuity Model™
• 1Figure 5. Vendor Market Share ACDs
• 1Figure 6. Teledensity (% Share of Population)

List of Tables

• 1Table 1. Agent Seats Agents & Personnel Growth 2004- 2008
• 1Table 2. Mexico Performance Indicator 2002-2008
• 1Table 3. Mexico Leading Vendors Performance 2007
• 1Table 4. Mexico Cities Assessment Index™
• 1Table 5. Mexico Cities Demographic Analysis
• 1Table 6. Mexico Cities Cost Comparisons
• 1Table 7. Mexico Personnel Expense Matrix 2007
• 1Table 8. Mexico Cities Bilingual Density (% Share of Population)
• 1Table 9. Mexico Costs & Well Being Matrix 2007
• 1Table 10. Nearshore & Offshore Comparative Evaluation Index