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Call Centers Market Research
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Global Information, Inc. offers market intelligence on every topic in the Call Centers Market, including, but not limited to: Contact Center; Call Center Outsourcing; Universal Queue.
We offer market research, industry forecasts, and business analysis in the Call Centers Market as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis. The easiest way to find out if we have the information you need is to contact us right now. We are open 24 hours a day, 5 days a week with multiple language support. Please see our Contact page to see which office is open right now.
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Reports
| Call Centers |
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| Published : 2008/03 |
| The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2015. ... |
| 2008 Trends to Watch: Contact Center Markets and Technologies |
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| Published : 2008/02 |
| Economic indications show that 2008 is going to be a tough year for many on the financial front. The contact center projects that are likely to be hit hard are large infrastructure and architecture refresh initiatives. However, contact center technology r ... |
| 2008 Trends to Watch: Contact Center Outsourcing & Services |
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| Published : 2008/02 |
| The contact center outsourcing sector continues to change, driven by new technology innovations and shifting end-user requirements. This brief will identify the four key trends around these trends, and aims to provide the reader with Datamonitor' s view o ... |
| APAC - a framework for contact center growth (Executive Presentation) |
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| Published : 2008/02 |
| A heterogeneous melange of cultures, languages, consumers and countries categorize the Asia-Pacific (APAC) contact center market. Understanding the full range of macroeconomic, social and business trends in APAC is therefore vital for vendors creating suc ... |
| APAC - a framework for contact center growth (Review Report) |
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| Published : 2008/02 |
| A heterogeneous melange of cultures, languages, consumers and countries categorize the Asia-Pacific (APAC) contact center market. Understanding the full range of macroeconomic, social and business trends in APAC is therefore vital for vendors creating suc ... |
| EMEA Hosted Contact Centre Markets |
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| Published : 2008/01 |
| The number of end-user organizations deploying hosted contact centre solutions has been rising rapidly in the past few years. The markets are poised to grow out of the early adopter phase, with immense growth potential for the future. This research servic ... |
| Speech Applications in Contact Centers - TCO Analysis |
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| Published : 2008/01 |
| Automated speech applications in customer service and support environments have a reputation for being expensive and difficult to implement. In this whitepaper, we will discuss why a straightforward total cost of ownership calculation would not be appropr ... |
| North American Contact Center Applications Markets |
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| Published : 2007/12 |
| This research study provides market size, market share, forecasts and breakdown of the North American contact center applications market by application, contact center size, and industry vertical. ... |
| North American Contact Center Outsourcing Markets |
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| Published : 2007/10 |
| This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American Customer Care market by vendor tiers an ... |
| Latin American Contact Center Solutions Markets |
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| Published : 2007/08 |
| The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, an increasing number of local participants and international new entrants in th ... |
| Contact Center Performance Management - Market Insight |
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| Published : 2007/07 |
| Performance management is a niche, but critical sector of contact center applications. This market insight discusses the key elements and critical success factors for performance management solutions. It also provides an overview of the vendor marketplace ... |
| Remote Workers and the Contact Center (Databook) |
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| Published : 2007/07 |
| Datamonitor has previously tracked the market for three key types of virtual worker, home workers, branch workers and back office/knowledge workers. These are all types entirely appropriate to the theme of virtualization as they represent the bulk of remo ... |
| DATA CENTRES: AUSTRALIA AND NEW ZEALAND |
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| Published : 2007/02 |
| The report provides immense detail on services, providers, technologies used as well as an analysis of the commercial and technical issues confronting data centre services. All major vendors and the majority of smaller service providers are detailed in th ... |
| Mexico Executive Call Center Report 2007: A Bilingual Oasis |
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| Published : 2007/02 |
| At first glance Mexico' s current internal political quagmire and its external immigration challenges with the U.S. convey a perception of a state in chaos. However, a deeper look at the country reflects an economy that is engaged in a progressive and fun ... |
| Brazil Executive Call Center Report 2007: An emerging Sourcing Giant |
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| Published : 2006/12 |
| Brazil is regarded as one of the four key catalysts among the so-called BRIC (Brazil, Russia, India, China) nations driving service globalization. Central to both its service export success and internal economic expansion is its emphasis on contact center ... |
| Canadian Profile Series: Accenture |
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| Published : 2006/11 |
| This IDC Vendor Profile examines Accenture Canada' s operations. Accenture' s strategies and tactics are explored, focusing on its IT services offerings. ... |
Newsletters
| Green Data Centers and Internet Business Newsletter |
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| The Green Data Centers & Internet Business Newsletter, published monthly, covers the rapid developments in the areas of Green IT, Green Data Centers, Carrier Hotels, Colocation, Web Hosting, Virtualization, and New Internet Business Models. The following ... |
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