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CRM Market Research


	Global Information, Inc. offers market intelligence on every topic in the CRM Market, including, but not limited to: Customer Relationship Management; PRM(Partner Relationship Management); Contact Center; Operational CRM; Analytical CRM. We offer market research, industry forecasts, and business analysis in the CRM Market as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis. The easiest way to find out if we have the information you need is to contact us right now. We are open 24 hours a day, 5 days a week with multiple language support. Please see our Contact page to see which office is open right now.

Reports

An End-User Perspective of the European CRM Market in 2008
Published : 2008/03
This study presents and analyzes the results of key CRM issues from IDC' s European Vertical Markets Survey 2007. ...

The Future Customer-Centric Organization: Best practice and new strategies for improving customer service
Published : 2008/03
This report analyses the drivers behind the growing emphasis on customer service and the emergence of the customer-centric enterprise model. It also explores developments in contact center technology designed to assist customer service initiatives and opp ...

Understanding Switching Dynamics: Maximizing Customer Retention in the Life Sciences
Published : 2008/03
This report provides Understanding Switching Dynamics Market Research, Trends, Analysis. ...

Australia and New Zealand Customer Relationship Management Applications 2007-2011 Forecast and Analysis
Published : 2008/02
This IDC study presents the latest market forecast and trend observations for the Australia/New Zealand (ANZ) customer relationship management (CRM) market. The study shows that solid growth is set to continue in the CRM space across ANZ. The competitive ...

CRM in Global Insurance, 2007 - 2012 (Interactive Model)
Published : 2008/01
In order to thwart competitive threats and capitalize upon new opportunities, insurers must refocus around the customer and utilize Customer Relationship Management (CRM). ...

Customer Relationship Management Software Spending through 2012 in Insurance North America (Databook)
Published : 2008/01
To capitalize on opportunities and to thwart competition, insurers must become customer centric. ...

Customer Relationship Management Software Spending through 2012 in Insurance Western Europe (Databook)
Published : 2008/01
To capitalize on opportunities and to thwart competition, insurers must become customer centric. This need to refocus on the customer is driving demand for Customer Relationship Management (CRM) among Property & Casualty (P&C) and Life & Pension (L&P) ins ...

Insurance Technology - CRM in Global Insurance (Review Report)
Published : 2008/01
This report combines the two briefs from the CRM theme for Q4 2007. Areas covered include market conditions and developments across the L&P and P&C sector, as well as strategies for meeting the market conditions. ...

Protecting and Improving Insurers' Margins with CRM (Strategy Focus)
Published : 2008/01
To capitalize on strong market conditions, and to alleviate the pains of cyclical troughs, insurers must use CRM to gain a greater share of the customer' s wallet and improve margins. ...

Which non food product profit lines are going to be most affected by a slowdown in consumer confidence? - UK - January 2008
Published : 2008/01
This report focuses on one particular area of the retail market that is likely to be most affected by changes in consumer confidence, namely non-food profit lines. ...

Customer Satisfaction and Channel Preference in Australian Utilities
Published : 2007/12
An examination of residential customer satisfaction and how electricity and gas retailers compare with other service providers, whether utilities are delivering to expectations for new customers, and areas for improvements. Also examined is the extent to ...

Worldwide On-Demand CRM Applications 2007-2011 Forecast Update and 2006 Vendor Shares: Diverse Strategies Aim to Differentiate in an Increasingly Competitive Landscape
Published : 2007/12
This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship management (CRM) applications software market in 2006 and forecast for the 2007-2011 time period. Market trends are provided, along with the futu ...

Assessing CRM Strategic Initiatives in U.S. Banking: Run After Catch
Published : 2007/11
This Financial Insights report examines key results from recent interviews and surveys of senior bank and credit union executives on the reemergence of CRM initiatives in the United States banking industry and profiles banks that have achieved recognition ...

Comprehensive Offering and Domain Expertise in BPM Lead Customers to Lombardi
Published : 2007/11
This document is about Comprehensive Offering and Domain Expertise in BPM Lead Customers to Lombardi ...

Decision Matrix: Selecting a CRM vendor in the pharmaceutical industry (Competitor Focus)
Published : 2007/11
This report provides a comparative analysis of the leading CRM vendors in the pharmaceutical market in order to help companies select a CRM solution based on its technology strength, reputation amongst end users and ability to influence the market. ...

Japan ERP Solutions 2007-2011 Forecast and 2006 Analysis
Published : 2007/11
This document is about Japan ERP Solutions 2007-2011 Forecast and 2006 Analysis ...

On-Demand CRM for Asian Banks: A Convergence of Demand and Vendor Propositions
Published : 2007/11
This document is about On-Demand CRM for Asian Banks: A Convergence of Demand and Vendor Propositions ...

Tell Me More: What Customers Want on Their Monthly Bills
Published : 2007/11
This document is about Tell Me More: What Customers Want on Their Monthly Bills ...

The Middle East - bringing the vendors to the contact center mountain (Review Report)
Published : 2007/11
This report combines all three briefs from the contact center markets and technologies theme for Q3 2007. ...

The Nordic ERP Market, Market Shares 2006, Forecast 2007-2011
Published : 2007/11
This document is about The Nordic ERP Market, Market Shares 2006, Forecast 2007-2011 ...

Worldwide CRM Analytics Software Applications 2007-2011 Forecast and 2006 Vendor Shares
Published : 2007/11
This document is about Worldwide CRM Analytics Software Applications 2007-2011 Forecast and 2006 Vendor Shares ...

Western Europe Vertical Market CRM Applications Spending, Forecast 2006-2011
Published : 2007/10
This document is about Western Europe Vertical Market CRM Applications Spending, Forecast 2006-2011 ...

Decision Matrix: Selecting a CRM Vendor (Competitor Focus)
Published : 2007/09
Due to demand for a better understanding of the competitive landscape in the Customer Relationship Management (CRM) market, Datamonitor has developed the CRM Decision Matrix. This report explores the competitive dynamics within the CRM market and helps bu ...

IC Market Forecast Windows in Bosnia 2007
Published : 2007/09
The IC-Forecast delivers important market data of the actual market development in total and per segment as well as market forecasts for the following three years. ...

IC Market Forecast Windows in Bulgaria 2007
Published : 2007/09
The IC-Forecast delivers important market data of the actual market development in total and per segment as well as market forecasts for the following three years. ...

IC Market Forecast Windows in Croatia 2007
Published : 2007/09
The IC-Forecast delivers important market data of the actual market development in total and per segment as well as market forecasts for the following three years. ...

IC Market Forecast Windows in Romania 2007
Published : 2007/09
The IC-Forecast delivers important market data of the actual market development in total and per segment as well as market forecasts for the following three years. ...

IC Market Forecast Windows in Serbia 2007
Published : 2007/09
The IC-Forecast delivers important market data of the actual market development in total and per segment as well as market forecasts for the following three years. ...

Japan CRM Solutions 2007-2011 Forecast
Published : 2007/09
This document is about Japan CRM Solutions 2007-2011 Forecast ...

The Canadian Market Opportunity: CRM
Published : 2007/09
This document is about The Canadian Market Opportunity: CRM ...

The Chordiant CRM Radars (Vendor Focus)
Published : 2007/09
This brief analyses the strengths and weaknesses of Chordiant' s Customer Relationship Management offering. Chordiant is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology. ...

Western European Business Analytics Services Forecast, 2007-2011
Published : 2007/09
This document is about Western European Business Analytics Services Forecast, 2007-2011 ...

Worldwide Business Analytics Software 2007-2011 Forecast Update and 2006 Vendor Shares: Business Intelligence, Data Warehousing, and Analytics Applications Forecasts Point to Continued Strength
Published : 2007/09
This document is about Worldwide Business Analytics Software 2007-2011 Forecast Update and 2006 Vendor Shares: Business Intelligence, Data Warehousing, and Analytics Applications Forecasts Point to Continued Strength ...

A Room of One's Own: Best Buy for Business and the Small Business Customer
Published : 2007/08
This document is about A Room of One' s Own: Best Buy for Business and the Small Business Customer ...

Bringing Drugs to Market The role of CRM in improving sales & marketing (Executive Presentation)
Published : 2007/08
Executive Presentations, delivered in a concise presentation format, enable our clients to access and share the content of our ongoing Pharmaceutical Technology Research Stream quickly and efficiently. ...

Bringing Drugs to Market The role of CRM in improving sales & marketing (Review Report)
Published : 2007/08
Analysis of CRM in the pharmaceutical industry, giving an understanding to the market, technology and strategy. ...

Customer Concerns About Climate Change
Published : 2007/08
This document is about Customer Concerns About Climate Change ...

Customer Satisfaction & Loyalty in the Life Sciences: Boosting Profit Through Exceptional Service & Support
Published : 2007/08
Customer Satisfaction & Loyalty in the Life Sciences: Boosting Profit Through Exceptional Service & Support examines in detail what elements of customer service and technical support influence the customer' s experience and drive customer satisfaction and ...

European Higher Education Spending on CRM, 2007 - 2012 (Databook)
Published : 2007/08
The uptake of CRM will continue to grow in the European higher education market with particularly strong growth in the UK. ...

Formulating an effective CRM strategy (Strategy Focus)
Published : 2007/08
This report is a study of the strategy that the pharmaceutical industry needs to take to enable higher profit margins - and how technology vendors can enable this through the use of CRM. ...

Global Higher Education Spending on CRM, 2007 - 2012 (Interactive Model)
Published : 2007/08
As shifting demographics and advancing globalization drive higher education institutions to compete more aggressively with one another to recruit and retain the right students, institutions are increasingly investing in Constituent Relationship Management ...

Orchestrating the CRM Transformation in Asian Insurers: Focusing on Customer Analytics
Published : 2007/08
This document is about Orchestrating the CRM Transformation in Asian Insurers: Focusing on Customer Analytics ...

The increasing importance of CRM in the pharma industry (Technology Focus)
Published : 2007/08
This report looks into which CRM technologies are going to develop and how vendors can help pharma companies meet their challenges through the successful implementation of CRM. ...

US & Australian Higher Education Spending on CRM, 2007 - 2012 (Databook)
Published : 2007/08
The uptake of CRM will grow rapidly in the global higher education market with particularly strong growth in the US & Australian driven by the increased depth and breadth of implementation at the institutional level. ...

Asia/Pacific (Excluding Japan) Customer Relationship Management Applications 2007-2011 Forecast and Analysis
Published : 2007/07
This document is about Asia/Pacific (Excluding Japan) Customer Relationship Management Applications 2007-2011 Forecast and Analysis ...

Contact Center Market and Technologies Databook for Canada
Published : 2007/07
The databook is a detailed information resource covering current and forecast contact center market data. ...

Contact Center Market and Technologies Databook for EMEA
Published : 2007/07
The databook is a detailed information resource covering current and forecast contact center market data. ...

Contact Center Markets and Technologies databook for Benelux
Published : 2007/07
The databook is a detailed information resource covering current and forecast contact center market data. ...

Contact Center Markets and Technologies Databook for France
Published : 2007/07
The databook is a detailed information resource covering current and forecast contact center market data. ...

Contact Center Markets and Technologies Databook for New EU 12
Published : 2007/07
The databook is a detailed information resource covering current and forecast contact center market data. ...