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Contact Centers Market Research Reports
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We offer market research, industry forecasts, and business analysis in the Contact Centers Market as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis. The easiest way to find out if we have the information you need is to contact us right now. We are open 24 hours a day, 5 days a week with multiple language support. Please see our Contact page to see which office is open right now.
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| Voice/Speech Recognition Systems |
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| Table of Contents Published: 2009/10 Published by: Global Industry Analysts, Inc. |
| The global outlook series on Voice/Speech Recognition Systems provides a collection of market briefs, concise summaries and statistical anecdotes of research findings. The report offers a rudimentary overview of the industry and details trends such as, gr ... |
| EMEA Inbound Contact Routing Systems Markets |
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| Table of Contents Published: 2009/08 Published by: Frost & Sullivan |
| This research study looks at market trends, drivers, and restraints for the EMEA inbound contact routing systems market. It also provides market size, market shares, revenue forecasts and regional revenue breakdown. Vendor solution offerings and strategie ... |
| EMEA Agent Performance Optimization Markets |
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| Table of Contents Published: 2009/08 Published by: Frost & Sullivan |
| This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. ... |
| Central America Contact Center & BPO Report 2009-2010 |
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| Table of Contents Published: 2009/08 Published by: Zagada Markets, Inc. |
| This report on the Central America Contact Center market complements the Zagada Institute' s earlier published Caribbean Call Center Report and evaluates the advantages of Central America in relationship to the Dominican Republic, Mexico and Argentina in ... |
| North America Inbound Contact Routing Systems Markets |
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| Table of Contents Published: 2009/07 Published by: Frost & Sullivan |
| This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical ... |
| South African Contact Centre Technology Market |
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| Table of Contents Published: 2009/07 Published by: Frost & Sullivan |
| The research service presents a comprehensive analysis of the South African Contact Centre Technology Market. It includes key market forces impacting the market, market size in terms of revenues and vertical sector contribution to total revenue; key techn ... |
| North American Agent Performance Optimization Markets |
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| Table of Contents Published: 2009/06 Published by: Frost & Sullivan |
| This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monitoring, workforce management, and performance analytics applications. ... |
| Nigerian Contact Centre Market |
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| Table of Contents Published: 2009/06 Published by: Frost & Sullivan |
| This research service explores the Nigerian contact centre market. This sector has just started its development with most call centres in operation for less than five years. There are already significant captive contact centres in place but this situation ... |
| EMEA Contact Centre Outsourcing Markets |
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| Table of Contents Published: 2009/03 Published by: Frost & Sullivan |
| This research service looks at market trends, drivers, and restraints for the EMEA contact centre outsourcing market. It also provides market size, market segmentation, revenue forecasts and breakdown of the EMEA contact centre market by vendor tiers and ... |
| North American Outbound Dialing Systems Markets |
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| Table of Contents Published: 2009/03 Published by: Frost & Sullivan |
| This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based Outbound Dialing systems. Among the types of outbound (telephony) contact methods are predictive, preview, and ... |
| North American IVR and Voice Portal Systems Markets |
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| Table of Contents Published: 2009/02 Published by: Frost & Sullivan |
| This strategic analysis is part of Frost & Sullivan' s continued coverage of the contact center marketplace. The scope of this research service includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based ( ... |
| 2009 Trends to Watch: Voice and Video Business |
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| Table of Contents Published: 2008/12 Published by: Datamonitor |
| Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor' s analyst specializing in voice and video business will outline the cha ... |
| North American Contact Center Outsourcing Markets |
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| Table of Contents Published: 2008/11 Published by: Frost & Sullivan |
| This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by ve ... |
| World Enterprise Headset Market |
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| Table of Contents Published: 2008/11 Published by: Frost & Sullivan |
| This strategic analysis is part of Frost & Sullivan' s continued coverage of the Enterprise Communications marketplace. Within this analysis, Frost & Sullivan has identified industry challenges, market drivers, restraints, competitive landscape, revenues, ... |
| EMEA Hosted IVR Services Markets |
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| Table of Contents Published: 2008/09 Published by: Frost & Sullivan |
| This research service looks at market trends, drivers, and restraints for the EMEA hosted IVR services market. The study also provides market size, market share, revenue forecasts, and country/region-level snapshots for this market. ... |
| North American Hosted IVR Services Markets |
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| Table of Contents Published: 2008/09 Published by: Frost & Sullivan |
| This research service looks at market trends, drivers, and restraints for the North American hosted IVR services market. The study also provides market size, market share, and revenue forecasts for this market. ... |
| Analysis of the Kenyan Call Centre Market |
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| Table of Contents Published: 2008/09 Published by: Frost & Sullivan |
| This research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and se ... |
| Latin American Contact Center Solutions Markets |
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| Table of Contents Published: 2008/09 Published by: Frost & Sullivan |
| The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new ... |
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| TelecomTactics |
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| Table of Contents Published by: TelecomTactics |
| Telecom Tactics is the industry' s most comprehensive Web database geared specifically to the telecommunications industry and its sales channels. With your subscription, you' ll receive up-to-date, indepth product profiles, as well as detailed feature/fun ... |
| UK Call Centres Market Research Report |
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| Table of Contents Published by: Market & Business Development Ltd. |
| The UK call centre market development report analyses market size and trends, outsourcing versus internal supply, and segments the market by function and market sector. ... |
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