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CRM Market Research Reports
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Global Information, Inc. offers market intelligence on every topic in the CRM Market, including, but not limited to: Customer Relationship Management; PRM(Partner Relationship Management); Contact Center; Operational CRM; Analytical CRM.
We offer market research, industry forecasts, and business analysis in the CRM Market as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis. The easiest way to find out if we have the information you need is to contact us right now. We are open 24 hours a day, 5 days a week with multiple language support. Please see our Contact page to see which office is open right now.
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| Customer Care Market Review |
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| Table of Contents Published: 2009/10 Published by: Analysys Mason |
| This report provides a detailed five-year forecast for customer relationship management (CRM), subscriber management and customer interaction systems by service: mobile, residential broadband, business services and PSTN, further broken down by region: Nor ... |
| Global CRM Software Market in Retail Industry 2008-2012 |
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| Table of Contents Published: 2009/06 Published by: Infiniti Research Limited |
| Customer Relationship Management (CRM) software refers to the applications that help organizations perform activities in three aspects: Operational, Collaborative, and Analytical. CRM softwares facilitate companies to efficiently gather customer informati ... |
| Global Customer Relationship Management Market 2008-2011 |
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| Table of Contents Published: 2009/05 Published by: Infiniti Research Limited |
| Customer relationship management (CRM) software enables business management and automation. This is essentially meant to address the needs of marketing, sales & distribution, and customer service & support divisions within an organization to allow the thr ... |
| Best Practice in Acquisition, Spend & Loyalty Promotions |
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| Table of Contents Published: 2009/05 Published by: Mobile Market Development Ltd |
| The promotions presented in this report illustrate best practice for operators looking for ways to attract and retain profitable customers in the most competitive markets at the least possible cost. With markets facing intense price erosion due to both co ... |
| Customer Experience Management Outlook |
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| Table of Contents Published: 2009/04 Published by: Analysys Mason |
| CEM is a strategic approach taken by the CSP to augment business processes and integrate myriad data sets and software systems to positively impact the subscriber' s experience. In order for a business to assess the customer experience, each interaction m ... |
| Canadian CRM Solution Services Demand-Side Analysis, 2008 |
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| Table of Contents Published: 2009/04 Published by: IDC |
| Canada' s CRM solution services market continues to grow. CRM solution vendors need to understand the mindset of buyers in today' s economy, says Nigel Wallis, research manager, application services. As the CRM solution market matures, it will be increasi ... |
| North American Outbound Dialing Systems Markets |
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| Table of Contents Published: 2009/03 Published by: Frost & Sullivan |
| This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based Outbound Dialing systems. Among the types of outbound (telephony) contact methods are predictive, preview, and ... |
| Worldwide and U.S. CRM Services 2009-2013 Forecast |
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| Table of Contents Published: 2009/03 Published by: IDC |
| This IDC study examines the impact of today' s economy on the market for outsourced customer care. This IDC study is based on demand-side and supply-side analysis of key trends and events and their predicted impact on the CRM services market for the perio ... |
| Decision Matrix: Government CRM (Competitor Focus) |
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| Table of Contents Published: 2009/03 Published by: Datamonitor |
| As governments look for ways to provide more personalized public services, they are increasingly looking to Constituent Relationship Management (CRM) to align service delivery with constituent needs. This report provides a technology assessment, evaluatio ... |
| North America Telecom CRM Market 2008-2011 |
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| Table of Contents Published: 2009/02 Published by: Infiniti Research Limited |
| This report forecasts the market size of CRM applications in the telecom sector in North America over the period 2008-2011. In addition, the report also provides the market size of CRM applications in the telecom sector among North American countries. Fur ... |
| EMEA Telecom CRM Market 2008-2011 |
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| Table of Contents Published: 2009/02 Published by: Infiniti Research Limited |
| This report forecasts the market size of CRM applications in the telecom sector in the EMEA region over the period 2008-2011. The report also discusses about the CRM spending in the telecom sector in EMEA. In addition, the report also provides the market ... |
| APAC Telecom CRM Market 2008-2011 |
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| Table of Contents Published: 2009/02 Published by: Infiniti Research Limited |
| This report forecasts the market size of CRM applications in the Telecom sector in APAC region over the period 2008-2011. The report also discusses about the CRM spending in the Telecom sector in APAC. In addition, the report also provides the market size ... |
| Global Telecom CRM Market 2008-2011 |
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| Table of Contents Published: 2009/02 Published by: Infiniti Research Limited |
| This report forecasts the market size of the worldwide CRM applications in the telecom sector over the period 2008-2011. Further, the report discusses about the segmentation of the total CRM applications market into various geographic regions and highligh ... |
| Demand for Hosted Business Applications: Part 1--CRM |
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| Published: 2009/02 Published by: In-Stat |
| Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat' s March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted customer relationship managemen ... |
| IDC's Worldwide Consumer Support Services Taxonomy, 2009 |
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| Table of Contents Published: 2009/01 Published by: IDC |
| This IDC study provides a detailed description of IDC' s consumer services market taxonomy. This taxonomy includes a description of the types of services that consumer purchase, the ways consumers purchase these services, and the types of devices that are ... |
| Western European CRM Vertical Competitive Analysis, 2008 |
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| Table of Contents Published: 2009/01 Published by: IDC |
| This study examines the Western European market for CRM applications by vertical market. The study segments the 2007 license and maintenance revenues of the Western European CRM applications market by 11 vertical segments in the region overall and for the ... |
| Japan CRM Solutions 2008-2012 Forecast and 2007 Analysis |
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| Table of Contents Published: 2009/01 Published by: IDC |
| This study, which is a translation of the Japanese report IDC #J8390105, analyzes the 2007 investment performance of the Japan solutions market as well as provides forecasts from 2008 to 2012. In 2007, the single deployment of customer relationship manage ... |
| Loyalty Programs - Effective Market Development Strategies |
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| Table of Contents Published: 2008/12 Published by: Mobile Market Development Ltd |
| Loyalty Programs of various types have become extremely popular among Mobile Network Operators (MNOs). MMD' s survey of over 70 operators across developed and emerging markets has found that almost 50% have introduced ' points based' loyalty programs, whi ... |
| Western Europe CRM Applications Competitive Analysis 2008 |
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| Table of Contents Published: 2008/10 Published by: IDC |
| This study examines the Western European market for CRM applications. The study ranks the largest vendors in a number of segments including country, functional CRM market, company size, and deployment model (on-demand versus on-premise deployments). The F ... |
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| Billing and Customer Care |
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| Published by: Analysys Mason |
| The Global Telecom Software team provides direct client inquiry and concise, timely quantitative research on business issues and market trends influencing spending in the telecommunication software market. The Billing & Customer Care module is one of nine ... |
| Business Intelligence Advisory Service |
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| Published by: Cutter Information Corp. |
| The Consortium's Business Intelligence team of experts provide you with the strategic advice you need to manage all aspects of your business intelligence efforts, including data warehousing, data mining, knowledge management, data quality, and more. ... |
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