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BPO Market Research Reports

 

We offer market research, industry forecasts, and business analysis in the BPO Market as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis. The easiest way to find out if we have the information you need is to contact us right now. We are open 24 hours a day, 5 days a week with multiple language support. Please see our Contact page to see which office is open right now.

 
 
Competitive Analysis of Southeastern European Countries with Respect to Offshore Outsourcing, 2009
Table of Contents Published: 2009/11 Published by: IDC
In the first of a three-part study of 13 countries in CEE, IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business process outsourcing. ...

2009 Top Asset Servicing Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/10 Published by: Orbys Black Book
In 2009, the Black Book Investment Management Outsourced Services Industry User Survey investigated nearly 400 contracts held by a thousand user managers. 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by c ...

2009 Top Mortgage Banking Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/10 Published by: Orbys Black Book
In 2009, the Black Book investment management outsourced services industry user survey investigated over 155 contracts held by 380 user managers. ...

2009 Top Sales and Marketing Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/10 Published by: Orbys Black Book
In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0 - 10 scale per KPI. Key findings ...

Finland Outsourcing Services 2008 Market Shares and 2009-2013 Market Forecast
Table of Contents Published: 2009/10 Published by: IDC
The Finnish outsourcing market performed very well during 2008 and increased 8.9%. ...

The Race Around the World: Global Infrastructure Players Come to Canada
Table of Contents Published: 2009/10 Published by: IDC
This IDC study assesses the challenges for pure-plays in Canada. ...

Worldwide BPM and Middleware 2H08 Vendor Analysis: Review of Customer and Partner Win Announcements
Table of Contents Published: 2009/10 Published by: IDC
This IDC study analyzes trends from customer and partner deals announced in the second half of 2008 for various segments of middleware. ...

Procurement Outsourcing - The Next Major BPO Growth Area? (Strategic Focus)
Table of Contents Published: 2009/10 Published by: Datamonitor
Procurement outsourcing is the smallest of the horizontal business process outsourcing (BPO) functions, but many industry experts believe 2009 will mark the start of a significant period of expansion in the market. This report analyzes the evidence used t ...

Competitive Analysis of Central European Countries With Respect to Offshore Outsourcing, 2009
Table of Contents Published: 2009/09 Published by: IDC
It is no secret that the costs of doing business in CE are rising quickly. Salaries, rent, and overall costs of living have risen dramatically in recent years. ...

2009 Top Retail ITO and BPO Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/09 Published by: Orbys Black Book
In 2009, the Black Book BPO: Retail/CPG Industry user survey investigated over 350 contracts held by 1,600 of the retailers, food and drug merchandisers, general merchandisers, discount stores, department stores, store chains, vertically integrated retail ...

2009 Top Insurance BPO and ITO Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/09 Published by: Orbys Black Book
In 2009, the Black Book Insurance BPO Client Industry user survey investigated over 800 contracts held by 2,600 of the top spending insurance corporations and organizations globally. ...

Japan Business Service 2009-2013 Forecast and 2008 Review
Table of Contents Published: 2009/09 Published by: IDC
This IDC study, which is a translation of the Japanese report IDC #J9310101, explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing market by submarket (HR, customer care, finance a ...

China-Based Offshore IT and Business Process Outsourcing Services: Opportunities and Challenges
Table of Contents Published: 2009/09 Published by: IDC
This IDC study analyzes China' s offshore opportunities and challenges in both IT and business process outsourcing (BPO) service markets. ...

BPO services sector in the Netherlands to 2013
Table of Contents Published: 2009/09 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in the Netherlands. ...

BPO services sector in Italy to 2013
Table of Contents Published: 2009/09 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Italy. ...

BPO services sector in Ireland to 2013
Table of Contents Published: 2009/09 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Ireland. ...

BPO services sector in India to 2013
Table of Contents Published: 2009/09 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in India. ...

BPO services sector in Greece to 2013
Table of Contents Published: 2009/09 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Greece. ...

BPO services sector in Germany to 2013
Table of Contents Published: 2009/09 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Germany. ...

2009 Top Knowledge Process Outsourcing (KPO) Vendors, Black Book 2009 Survey Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book KPO Industry user survey investigated over 380 contracts held by 1800 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally. ...

2009 Top Recruitment Process Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book RPO Industry user survey investigated over 600 contracts held by nearly 2500 of the top spending organizations and conglomerate corporations globally. ...

2009 Top Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO. ...

2009 Top Accounts Payable Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book APO Industry user survey investigates over 500 contracts held by 1500 of the top spending organizations and conglomerate corporations globally. ...

2009 Top ITO Technical Support Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book Information Technology Outsourcing - Tech Support Client/User survey investigated over 500 contracts held by 1,500 of the top tech outsourcing spending corporations and organizations globally. ...

2009 Top Accounts Receivable Outsourcing Vendors, Black Book Survey 2009 Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book FAO Industry user survey investigated over 260 contracts held by 1,100+ of the top businesses, organizations and conglomerate corporations globally. ...

India Packaged Software 2009-2013 Forecast and Analysis
Table of Contents Published: 2009/08 Published by: IDC
This IDC study showcases the trends in the India packaged software market. ...

Our Kids Transforms Foster Care Program with AT&T Partnership: Innovates with Mobility Solution
Table of Contents Published: 2009/08 Published by: IDC
This IDC Buyer Case Study illustrates how Our Kids, a nonprofit 501(c)(3) agency, set to work to overhaul the foster care system for the Miami-Dade and Monroe Counties of the State of Florida. ...

IT Services in Malaysia: a market in its prime
Table of Contents Published: 2009/08 Published by: Ovum, Ltd.
We expect the growing demand from the telecoms, financial services and public sector to spur growth of the Malaysian IT services market in the medium term. ...

2009 Brokerage Process Services Outsourcing, Black Book Survey 2009 Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book BPO Travel Industry user survey investigates over 240 contracts held by 1320 of the top airlines, travel agencies, airports, hotel chains, cargo companies and other travel corporations globally. 18 Key Performance Indicators (KPIs) ...

2009 Top Travel Industry Business Process Outsourcing (BPO) & Information Technology Outsourcing (ITO) Vendors, Black Book 2009 Survey Results
Table of Contents Published: 2009/08 Published by: Orbys Black Book
In 2009, the Black Book BPO Travel Industry user survey investigates over 240 contracts held by 1320 of the top airlines, travel agencies, airports, hotel chains, cargo companies and other travel corporations globally. 18 Key Performance Indicators (KPIs) ...

Regional Outsourcing Spotlight - China (Strategic Focus)
Table of Contents Published: 2009/08 Published by: Datamonitor
China is emerging as the economic superpower of the 21st century, and will play a key role in all global industries, outsourcing included. Already a key location for low-cost application development, China is looking to expand its reach across outsourcing ...

Denmark Outsourcing Services 2008 Market Shares and 2009-2013 Market Forecast
Table of Contents Published: 2009/08 Published by: IDC
IDC believes the outsourcing market will emerge as a winner in the current credit crisis, but the economic slowdown will have a clear impact on market competition. ...

Monthly IT Services News Analysis, July 2009
Table of Contents Published: 2009/08 Published by: Datamonitor
Datamonitor' s IT Services analysis team takes an in-depth view of activity in the IT services market over the last month, covering systems integrators, IT consultancies, outsourcers and BPO providers. ...

Central America Contact Center & BPO Report 2009-2010
Table of Contents Published: 2009/08 Published by: Zagada Markets, Inc.
This report on the Central America Contact Center market complements the Zagada Institute' s earlier published Caribbean Call Center Report and evaluates the advantages of Central America in relationship to the Dominican Republic, Mexico and Argentina in ...

BPO Services Sector in the UK to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in the UK. ...

BPO Services Sector in Japan to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Japan. ...

BPO Services Sector in Australia to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Australia. ...

BPO Services Sector in France to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in France. ...

BPO Services Sector in Belgium to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Belgium. ...

BPO Services Sector in Sweden to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Sweden. ...

BPO Services Sector in China to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in China. ...

BPO Services Sector in Finland to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Finland. ...

BPO Services Sector in Canada to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Canada. ...

BPO Services Sector in Norway to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Norway. ...

BPO Services Sector in Austria to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Austria. ...

BPO Services Sector in Spain to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Spain. ...

BPO Services Sector in South Korea to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in South Korea. ...

BPO Services Sector in the US to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in the United States. ...

BPO Services Sector in Denmark to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Denmark. ...

BPO Services Sector in Portugal to 2013
Table of Contents Published: 2009/07 Published by: Datamonitor
This databook provides insights into the business process outsourcing (BPO) services sector in Portugal. ...


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